ServiceNow Community

Managing ServiceNow admin access from a Privileged Access Management application?

Hi, Have been asked to review how we grant, manage and monitor privileged access in ServiceNow. At this stage we are defining privileged access to users with admin and security_admin roles. This may change to include some of the sub-admin roles. I ...

Question

when the manager is requested the item then approval manager should be skip if not need approval

answer = ifScript();var mgr = current.variables.requested_for;var gr = new GlideRecord('sys_user');gr.get(mgr.sys_id);var ge = gr.manager.toString();function ifScript() { if (ge == current.opened_by.toString()) { return 'yes'; } else { ...

Question

Discovery pattern extension for MySQL

Hello all, I need a help with extended pattern "My SQL server On Windows and Linux". I created an application credentials for MySQL database and used them in pattern:Then I need the following commandline to connect to MySQL:And I got the error: I che...

Question

onChange client script on 2 different fields interact with each other causing an error

Thanks in advance for your help!I have 2 fields one takes a percentage of the base pay for an increase and the other takes a dollar amount of the increase.We want the user to be able to fill one of the fields in and the onChange script will make the ...

Question

what should be ideal state of HR case , when one of the HR Task is cancelled.

Hi ALL, We are using the HR module and would like clarification on the expected behavior of the parent HR case when one of its child HR tasks is cancelled or closed. Please advise what the ideal parent case state should be in the following scenarios...

Question

Performance Hacks: Database Views

Summary I'm writing this article to talk about some of the performance implications of Database Views. I've posted a video at https://youtu.be/ygy50Pxn3wk?si=l7dI3apveDtZTcln. What are Database Views? Real quick - in ServiceNow, the concept of a...

Article

Manage Skills not allowing updates to skills

We are trying to use the Manage IT Skills. When managers go there, they are not able to update skills. My PDI has users along with a list of skills at the top and options to add or change the skill level. In our actual instance it only has the groups...

Question

How to change the list title when transitioning from a specific module

I'm creating multiple modules that transition to a single table's list screen.Is it possible to dynamically change the list screen title (table name) by transitioning from a module?I was able to change the list name displayed in the related list usin...

Question

Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

Question

How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

Question

HRSD: Practical Use Cases for Business Rules, Client Scripts, UI Policies, UI Actions and other

Hi Everyone,I am currently working on the HRSD module and would like to understand in which practical scenarios we typically use the following configurations:Business RulesClient ScriptsUI PoliciesUI ActionsSpecifically, I’m looking for real-time HRS...

Question

Not getting the correct record in Retrieve Worker Profile Staging table from SuccessFactors Spoke

We have HR Integration in ServiceNow - SuccessFactors using SF Spoke, but the action/subflow Retrieve Worker Profile is not getting the correct record if the worker has 2 jobsExample:User has 2 jobs- Old: Tagged as Employee but already Terminated- Ne...

Question

Change from address for Scheduled Reports

I want to send some reports using Scheduled Reports, but the sysauto_report table doesn't allow to set a specific email address for the "From" It uses the defined email account for the instance.I know how to change it for normal notifications, but I ...

Question

Currency

Have implemented a POC for Cloud Cost Management in our DEV environment. Everything is displaying in UK Pounds for some reason. System default currency is USD, and ideally I need to set this to AUD (Australian) - not sure where the Pounds setting is ...

Question

Impacted Service Related list : how to hide NON operational CI/service

Hello ALl, We are implementing Service Map.We are seeing a behavior on impacted services related list : where in we are seeing non operational CI/services in the list. How can we only allow related items that are operational ?

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