ServiceNow Community

Reporting an Incident on Employee Center

Hello!We're in the thick of getting transitioned to Employee Center from Service Portal and have entered the discussion of accessing reporting an Incident. On Service Portal, it's obviously just a big button right on the main page, but there really i...

Question

Unable to set unique field to true on one of the user table column

Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...

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Service Bridge for bi-directional integration for SCTASKs

I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs. SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups) The provide...

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Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption

Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Join the ServiceNow Security Operations product team for a live, drop‑in forum dedicated to Unified Security Exposure Management (USEM) upgrade and migration. Bring ...

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Unified Security Exposure Management

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Question

Add character counter for HTML fied in Catalog item

I am trying to create a catalog items with some HTML fields with restriction of 300 characters minimum. Now I need to implement a character counter which tells users how many characters they have filled. could you please help me how to achieve this ...

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Resource Management Workspace - Changing Group Resource Assignment Short Description

We have a situation where we are attempting to make a modification to the parent resource assignment name/short description which we can but the change does not filter down to the child assignments -- has anyone experienced the same and have a work a...

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Resource Management

Resolved! Custom Planning Attributes in Resource Management Workspace

For Resource Assignments, I have added 4 custom planning attributes (Department, Employee Type, External Type, and Onshore/Offshore).I have the followed this link to have the attributes show up in Resource Management Workspace. https://www.serviceno...

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Service Portfolio Management

Users that have not submitted a Time Card

Hi I am trying to create a visualization for a dashboard that shows out of the 202 users with the timecard_user role for Last Week and This Month the number of user with no time cards.I have tried a database view and that is not working. I am cons...

Question

Unable to split parm in email script

Hello devs! I am having trouble with parm2 in an email script I am writing. var parm = event.parm2; var splitParm = parm.split('~'); Using that code I had thought splitParm would be delimited by ~ but when I print splitParm the data is delimited by ;...

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How to hide Save button in workspace (SOW)?

Hi All,I have a Save button on the incident form in Workspace and there is a Business Rule that prevents the incident record from being inserted when certain conditions are met, and it returns a custom HTTP status error message.When the record insert...

Question

IP Switch discovered with different ip address in DEV & PROD.

Hi I'm having an issue with the Ip Address populated for my ip switch. In DEV the ip switch is discovered and populated ip address is "172.18.X.X".But in PROD same ip switch is discovered and the populated ip address is "10.188.Y.Y" Notes:1) Both IPs...

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RITM and SCTASK Request Information fields not showing fields as mandatory

Hello,I have Catalog UI Policies that set certain fields to mandatory, However when the request is submitted and a RITM or SCTASK is created those fields are not showing as mandatory, the asterisk is missing. The asterisk does show in the catalog ite...

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ServiceNow Workshop in Houston on 3/19 - Join Us!

Join us for a free, half-day workshop to learn how ServiceNow brings ITOM foundations and autonomous IT together. You’ll gain practical insight into CMDB data foundations, CSDM, and best-practice data ingestion, while exploring how AI can deflect req...

Article

Automating the distribution of Project Status Reports

We'd like to establish a process for project managers(PM) to create project_status records and generate *.PDF versions of the reports using the workspace project status templates.Ideally, the PM would:navigate to the project workspaceselect a project...

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