Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow

hello All , We are looking for a way to report on how many tickets RITM, INC did pass through our service desk.  Any suggestion or solution will be realy helpful

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Part four of building a new Workspace using App Engine Studio

This is part four of my series on building a new workspace. While this is the final part, future series will dive deeper into UIB setups, key configuration changes, and techniques for binding data. If you recall from part three, our new workspace was...

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Part three of building a new Workspace using App Engine Studio

This is part three of building a new Workspace. In part one, we build a new scoped app. In part two, we built the workspace. After we entered our tables, what did App Engine Studio build for us!? Let’s start with the Workspace front-end first.  AES b...

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Part two of building a new Workspace using App Engine Studio

This is part two of building a new Workspace. In part one, we created a new app and set up some basic roles. If you return to the dashboard, you can either click on the Experience column header and click Add, or just click the Add next to Experience ...

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Need to build a new Workspace?

Need to build a new Workspace? Have you heard of App Engine Studio? App Engine Studio (AES) is a guided, visual, low-code development environment designed to help both technical and non-technical users build applications. If you are trying to build a...

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Instances not showing

My Production and Development Instances are not showing on my account, so we are not able to perform Instance upgrade.This is happening also with my Servicenow assigned resource account.Any idea how to proceed as we can't create support ticket neithe...

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What is IntegrationHub and when should I use it?

What is IntegrationHub and when should I use it?

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Platform Analytics Migration Center

Is it mandatory to move to new Platform Analytics in Zurich? Can we wait for another release like Australia or Brazil? Platform Analytics Migration Center Documentation is not that clear and doesn't mention what happens if we don't migrate.         

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Employee center portal widget color

I have modified the employee center and added the widgets but for some widgets the color does not get applied based on branding editor. For eg, current status ,my approvals,top rated articles,etc. 1. How do we change the color to light blue default o...

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Adding an UI Action to Workspace "Collaborative Work Management"

Hello, Is there a way to add an UI Action to this workspace? I try with these options in UI Action   And followed this guide but I cannot make it to show any button or related ui action in the workspace https://www.servicenow.com/community/next-exper...

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Employee Center footer

In employee center footer, how to make logo,org content and copyright to appear at centre as the links present next to that is modified(made active false)

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How to request a ServiceNow Demo instance vs Developer (PDI) Instance

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ITSM Workflow Question

Hello Team, I have a requirement : I am submitting the request and there we have certain approval after the creating the change request from the Run Script activity of the workflow in that workflow i want to wait till change request state should  mov...

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Authored by for KB articles in employee center is not getting translated to other languages

Hi All, I have a issue in employee center where the "Authored by" word for KB articles are not getting translated to other languages as mentioned in the screenshot but "views" word is getting translated and the anyone has idea on this. 

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Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

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