ServiceNow Community

“New” button missing in reference lookup after changing opened_for to point to customer_contact

Hi Community, On the Interaction form, I changed the opened_for reference field (which normally points to sys_user) to point to customer_contact for a Customer Service requirement. IssueAfter this change, when I click the lookup (lens) icon on opened...

Question

How to fix deleted record.

Hi All,Kindly help me on below issue. var gr = new GlideRecord("sys_history_line"); gr.addEncodedQuery("set=306b22cf93e676501a1bf6fa3d03d628^sys_idSTARTSWITH057ba2cf93e676501a1bf6fa3d03d656"); gr.query(); if (gr.next()) { gr.deleteRecord(); } I ...

Question

DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

Question

Resolved! Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

Question

CIS-ITSM Exam

What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...

Question
Change Management

Unable to open PDI ( now/appenginestudio/home)

I am unable to open my ServiceNow Personal Developer Instance (PDI). Whenever I try to access the instance URL, I receive the error message: “The page you are looking for could not be found.” I have tried accessing the URL in multiple browsers, but t...

Question

Troubleshooting Discovery

The following actions can be used to troubleshoot discovery and determine the potential root cause. Run discovery through a different MID Server, as known issues exist where discovery may fail on certain MID Server versions while succeeding on othe...

Article

[ARTICLE] Why Service Mapping Fails?

SpoilerService Mapping rarely fails because of technology. It fails quietly when organizations skip the most critical architectural step: defining what a service actually is. This article explores why unclear service definitions undermine mapping eff...

Question
Discovery
Event Management
Orchestration (ITOM)
Service Mapping

[ARTICLE] Discovery Is Doing Its Job, your Identification Strategy Isn’t

SpoilerDiscovery is often blamed for CMDB chaos, but in most cases it behaves exactly as designed. This article explains why Identification and Reconciliation is the real architectural control point in ITOM.Discovery is often blamed for CMDB chaos, ...

Question
Discovery
Event Management
Operational Intelligence
Orchestration (ITOM)
Service Mapping

[ARTICLE] ITOM Is Not a Tooling Problem... It’s an Architecture Problem

SpoilerMany ITOM initiatives struggle not because of missing features, but because of weak architectural foundations. This article explores why ITOM success depends on governance, data trust, and design decisions — not simply enabling modules.Many IT...

Question
Cloud Provisioning and Governance
Operational Intelligence
Service Mapping

How to Hide Particular Activity Set if logged in user is the manager of the subject Person

Hello @community I would like to hide an activity set from journey details page when loggedin user is the manager of the LE case.I am aware of the checkboxes what we have on the activity configuration for display for opened for and display for subjec...

Question

CIS – ITOM Exam: 7 Keys Preparation Tips + Mental Check

1. Start with ITOM Fundamentals: What, Why, and HowBefore diving into automation, AIOps, or advanced mapping, make sure the core concepts are solid:What is IT Operations Management (ITOM) within ServiceNow?Understand the difference between:ITOM Visib...

Question

ITOM Discovery Best Practices for Windows Servers (9 tips + Flow to Memorize)

1. Authentication and Credential StrategyWindows Discovery relies primarily on WMI over DCOM, with RPC and SMB as supporting components.Best practices:Use a dedicated domain service account.Grant the account local administrator privileges on target s...

Question

ITOM Discovery Best Practices for Linux Servers (9tips+privilege exmp)

1. Credential Strategy (Most Common Failure Point)Discovery on Linux lives or dies by credentials.Best practicesPrefer SSH key-based authentication over password.Use a dedicated technical account (not personal users).Grant least privilege, but ensure...

Question
Discovery
Orchestration (ITOM)

I couldn't login to ServiceNow Lab Instance

Why Can't i able to login into Instance Lab Sesion..it is showing invalid username and password everything.

Question