How to hide “New” button on Incident list view and show only for specific role (group_manager)?

[SaitejaN]

Hi Everyone,

I’m working on a ServiceNow requirement to control the visibility of the “New” button in the Incident list view.

The requirement is:

• The “New” button should be visible only to users with the group_manager role

• It should be hidden from all other users

I’d appreciate any guidance or best practices based on your experience.

Thanks in advance!

[Tanushree Maiti]

Change the UI Action (https://<your instance name>/nav_to.do?uri=sys_ui_action.do?sys_id=c9ce66b4d703120060faef637e610334) condition 

from (OOB): 

(new GlideRecord(current.getTableName())).canCreate() && !RP.getListControl().isOmitNewButtonWithoutChecks() && !RP.isRelatedList()

to:

(new GlideRecord(current.getTableName())).canCreate() && !RP.getListControl().isOmitNewButtonWithoutChecks() && !RP.isRelatedList() && gs.hasRole('group_manager')

[AhsanM · Accepted solution]

The cleanest and most upgrade safe approach is to use an Access Control Rule. Create an ACL on the incident table for the "create" operation and restrict it to users with the group_manager role. This hides the New button automatically for users who do not have create access.

Go to Security > Access Control > New and set:

• Operation: create
• Table: incident
• Role: group_manager

Hope this helps!