ServiceNow Community

Unable to Add “Business Elapsed Percentage” (Task SLA) as a Column in SC Task List in SOW

On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...

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how to add 'Manage' to cost plan under Demand record in Strategic Planning workspace

Hi, In the native UI, when I go to Demand Record (dmn_demand) , i have in the related list the 'Cost Plan'.Under this related list i have two options: 'Manage' and 'New'.but if i go to Strategic Planning workspace, i only have the 'New' option withou...

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Resolve button started appearing in Employee Center after Yokohama upgrade

After upgrading our instance to the Yokohama release, we noticed that the Resolve button is now visible in Employee Center, whereas it was not visible before the upgrade.There were no custom changes made to the widget or UI Actions as part of the upg...

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Aged incident calculation for Reporting purpose

Hello Team , Scenario : We need to Send an escalation mail which is created or opened ticket which crosses 15 days ( 16 days to 30 days )2- 31 days to 45 days)what all conditions can we give to achieve this Thanks for your help!

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Now Assist - Unable to edit a skill

Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...

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2 client scripts loading differently in different instances

Hi All, We have 2 onChange client scripts running on same field. In Dev, cs 1 is loading first and cs2 is loading second which is setting expected behaviour. In QA, cs 2 is running first and cs1 is running second which is creating discrepancy. in Bot...

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After Zurich upgrade my UI builder page is not working error is : The page you are looking for could

Hi Team, After upgrade to Zurich my UI builder page is not working and when I open in UI builder there are lot of errors listed same message : Your macroponent is referencing a sys_ux_event record with ID 94f7XXc787f29xx0bdbeb847cebbXXec, that no lon...

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Developer Site Issue - "Upgrading Instance" message for days

My PDI has been reportedly "upgrading" for a few days now, and the developer actions (such as logging in) are blocked. I have an User ID + Password combo and have been able to log in with a test user, I saw that the instance is live and working prop...

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Resolved! How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

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Application Scoring and Application Assessment in Enterprise Architecture

This blog attempts to demystify how application scoring and particularly application assessment functions with Enterprise Architecture (EA), previously known as Application Portfolio Management (APM), including some of the issues and limitations arou...

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AI Without Chaos: A Deep Dive into AI Control Tower

AI Without Chaos: A Deep Dive into AI Control Tower As enterprises increasingly adopt Artificial Intelligence across IT, HR, Customer Service, and Operations, the biggest challenge is no longer how to build AI, but how to govern, track, a...

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Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

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links are broken in AI Search with Now assist

Hi Team, We are experiencing an issues where we are not able to open link from the AI search with now assist results. In short , the links are broken in AI Search when enable Now assist Kindly assist with the troubleshooting steps Regards,Amit

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Issue during integrating AI agent in employee Centre VA

Hi All, I am integrating AI agent with Virtual agent for the first time. My agent should check similar cases, incidents and knowledge articles and give a summarized troubleshooting steps to the customer, when the customer is reporting any issue. I ha...

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Sources for Now Assist in Virtual Agent Not Working

We turned on Now Assist in the Virtual Agent for our client. The Source feature, where Now Assist shows where it got its answer from, is not working at all. It will just give a plain text number, almost as if it is trying to provide a source. Thos...

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