ServiceNow Community

Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

Question

Inputs on Slack Spoke Action- Post Actionable Message

Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...

Question

Data at the Core—Integrations, Federations, and Workflow Data Fabric

Low‑code succeeds when data is where you need it, when you need it. ServiceNow’s Workflow Data Fabric concept connects data across the platform and external sources to power cross‑system flows, while IntegrationHub standardizes connectivity. For anal...

blog

Change color of the info message on esc portal servicenow

Hi, I have a requirement to change background color of the info message and I'm calling it from onload client script. Thanks in Advance!!Harika

Question

Fix Script for Knowledge Articles

Greetings,I have business request to help clean up knowledge articles where a new version was published but the old version was not retired. The ask is to identify and retire the older versions. After doing some research, I'm thinking of taking the a...

Question

Guided Self Service in Employee Center

Academy Session Feature Overview We’re thrilled to introduce an intuitive Q&A-powered self-service experience called Guided Self-Service in Employee Center. Guided Self-Service helps employees self-serve easily on high-complexity and high-volume...

Article

Bubble chart shows no data, but in list view we can view the data in AppRationalization workspace

In the Application Rationalization workspace, I can see my applications in the list view but nothing appears in the Bubble chart.Does anyone know what the problem might be?

Question

Resolved! How to remove commas from a integer value in flow designer

In flow designer i am using an "if" condition and compare two values between catalog variables with values in a table.I have fetched the values of both catalog as well as table using "get catalog variables" and "look up record" actions respectively.I...

Question

Can async business rules trigger business rules on Target Table?

We are currently using an async business rule on insert of a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table. We have several o...

Question

How to Monitor Daily Imports and API Activity in ServiceNow

Hi everyone,I’m looking for advice and examples on how to monitor my ServiceNow instance on a daily basis - ideally through dashboards.I’d like to track things such as:The status of daily imports (success, errors, duration)API activity, including RES...

Question

CTA Series – The Journey from Code to Strategy (Part 7)🕵️‍♀️Shh! Keep Things Under Cover!

Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...

Article
Architect

How to Include Mailto Links in Send Email Action Body for Consistent Email Reply Parsing

Dear Experts, I have a flow with a Send Email action that sends emails to external users for approval or rejection of a request. Based on their response, I parse the reply body to identify specific keywords and trigger corresponding actions. To make ...

Question

CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

blog
Architect

How to prevent list collector field in transform map from being updated with invalid data

I have created a transform map and have a list collector field which I am able to update with invalid choices. I've tried setting the choice action to ignore and reject but the field still gets updated. As a workaround I can restrict the import she...

Question

Workshop at CERN - Exploring ServiceNow Workspaces and the Next Experience

Hi everyone The Service Management team at CERN, with the incredible support of Thomas Spillard from ServiceNow, we are organizing a hands-on ServiceNow Workshop focused on Workspaces and the Next Experience — and we’d love to invite all SNUG members...

Event