Demand Playbook is triggered but not visible on Strategic planning worksoace

We have an out-of-the-box (OOTB) playbook called "Demand Workflow" for Demands. I published this playbook and then navigated to Strategic Planning Workspace → Demands, where I created a new Demand named "Test". However, the playbook is not visible on...

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Email Notifications after Order Submission/ Approval

What are some common methods  to send notifications to the customer who placed the order or to the contacts associated with the order after it has been placed? Do you keep it high level or do you also include order details? 

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/dev/mapper/control: open failed: Permission denied Failure to communicate with kernel device-mapper

/dev/mapper/control: open failed: Permission denied Failure to communicate with kernel device-mapper driver. Command failed. getting error in Linux discovery

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VR third-party integration

Does Vulnerability response integration framework is good option for custom integrations? like Sonarcloud

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change, changes to and changes from options not available for update trigger condition in flow

change, changes to and changes from options not available for update trigger condition in flow  

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After upgrading to Australia release, the system redirects to invalid link after login

Hi All, We have recently upgraded to Australia version. When an user tries to login and logout and relogin - after submitting valid credentials it redirects to /report_viewer.do instead of /nav/ui/home. Any idea, what can be the issue? Thanks in adva...

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Scripted API - RITM creation

Hello,  I have a working scripted rest api that will allow to create a RITM and just after add MRVS to that RITM. Everything works... BUT only if the user has admin role, I've tried multiple permissions without success (contract_manager, catalog_*)wi...

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Issue with Microsoft Active Directory v2 spoke

Hi Team, There is a requirement to update an extensibleAttribute from the ServiceNow. I have checked the  out of box update user action of MS AD v2 to do this but failed. What steps we need to follow if we want to update the extensibleAttribute of AD...

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• Architect

navigation is not working When I search the any user using AI search

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Customizing the update user MS ADv2 spoke action

Has anyone added additional fields to the Update User Action from Microsoft Active Directory v2 spoke? I have been trying to add three new attributes to set. fax (facsimileTelephoneNumber), OfficePhone (telephoneNumber), and extensionAttribute1. I've...

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CI Identification and Reconciliation Rules Review

Hi Team, I have a request to completeAs a CMDB Administrator, i want all existing CI identification and reconciliation rules reviewed in ServiceNow, so that the current state of IRE rules is understood and gaps of misconfiguration causing duplicate C...

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CIS-Data Foundations

HelloDoes CIS-Data Foundations has an ebook ? And please if any one does have any ressources to prepare it like resume or qcm please share Thanks

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Portal - Additional comments mandtory for REOPEN Incident

Hi Team ,  When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' .   @Ankur Bawiskar  @Ehab Pilloor  Need your help here  Ehab Pilloor

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