How can I give user access to create reports but not see OOB reports created by sys_admin users

Hi Team, If I give report_admin / report_global role to an user, he can see all reports in system .Which we dont want . User should create or view only reports what he created or has been shared NOT the one created by sys_admin users How do i achieve...

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Scheduled Script execution

Hello everyone I am trying to create a scheduled job: A scheduled job should run and check the end date within the Forescout Pen Test table.If the end date has passed, the job should set the records to Disposed. this is my script:  But the status is ...

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Error while accessing Financials in project workspace

Hi, The project managers are unable to generate labor costs for the resources assigned on their project plan. While investigating, we see that the system log showing the following error while PMs accessing the financials section of their project work...

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Knowledge Management Overview Platform Analytics Dashboard

We have enabled Knowledge Management Overview Dashboard through Plugin. User wants Knowledge Base and Ownership Group filters for all tabs in this Dashboard.On knowledge form (kb_knowledge) we have Knowledge Base and Ownership Group fields. Knowledge...

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Use Performance Analytics to count how many times a state changes from ready to new

Hello, I got a requirement from our Agile teams to be able to track how many times a story has been moved back from the state Ready to New. there is no need to have a custom field for this as it is for reporting purposes only. How can I achieve this,...

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"API" call from a flow to a published Microsoft Copilot agent?

I have a Copilot agent that takes as input a KBA number and does a call to our ServiceNow instance to retrieve the article, evaluate it, and provide a written response. It works great in testing and in Teams, but can I connect that to a flow somehow?...

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Close the RITM after all the catalog tasks are closed

I have a requirement in which I need to generate 6 tasks in parallel. Since I am using flow designer, I have checked the wait checkbox under each catalog task action.  At the same time, RITM should get closed complete after all the tasks are complete...

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Register today for the 5th annual HOliday SNUG virtual event!

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertaine...

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Report on the Trend; duration to resolve over a period of time.

i am trying to create a report with the following characteristics:1. a trend that shows the duration to resolve incident tickets over days, weeks, months, years 

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ITOM Discovery Credentials

Hello ITOM Experts, I have a question rather clarification. Our all infrastructure devices whether Windows, Linux , SQL DB , STorage all are AD Authenticated single sign on.  we have our MidServer Domain Account with permissions to all devices/ Devic...

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Not able to select the dropdown value in our Employee Service Portal(Customized Portal) using ATF.

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Could you please help me with generating a Word document in ServiceNow?

Could you please help me with generating a Word document in ServiceNow? I am looking for a solution similar to how PDF documents are generated. Has anyone implemented Word document generation for any record in ServiceNow? If so, I would appreciate gu...

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Assessment Simulator Task 2: Favorite a Filtered List

Hi, I'm taking the Micro-Certification - Welcome to ServiceNow (Course) and I'm in the second task which is: Favorite a Filtered List. This is asking for the following steps: Task Instructions:1. Impersonate Platform User.2. Personalize the list of O...

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