ServiceNow Community

ESC - Requested attachment is not available

Hello,I have recently gotten an error when impersonating certain users in the ServiceNow instance that I manage.On a catalog item, when clicking a PDF attachment link, they are redirected to a window with an error "Requested attachment not available....

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Resolved! ILMT integration sampro

I need to implement ILMT integration for my client to track and optimize licensing for the IBM software products.The servicenow documents are quite confusing and I need some help to understand where to begin with.Doc link: Integrating with the IBM Li...

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Query business rule help

I am trying to run a query business rule to check on multiple conditions which works one way or the other.If I run the Ismemberof condition or the qc and/or condition within query BR separately it works. But when I try to combine both to check, only ...

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Merge HTTP(s) entry point based map with tag based to get a single hybrid map

We want to have a https point based map and tag based map, we want to have a single hybrid map for both.As a separate both both working fine but when we add the manual entry of tag based into entry based to have both map in single console then child ...

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Export HRC ticket to PDF issue

Good afternoon, Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error: Security constraints are restricting the page I did locate the ACL causing the issue (sn_hr_core_case ) operation...

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Mastering ServiceNow: Understanding Parent and Child Tables for Efficient Development

When you work within ServiceNow, understanding how tables relate to one another is essential for building efficient, scalable applications. At the heart of the platform's data structure is the concept of parent tables and child tables. These relation...

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Resolved! You do not have permission to create a label in Virtual Task Board error

Hi Team, You do not have permission to create a label in Virtual Task Board error. I have checked Create ACL error on vtb_board_label Not have any roles, what else needs to check

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Call Email client from UI Action

Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...

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Portal Search Performance

I’m experiencing an issue with search performance in ServiceNow, and I’d like to see if others have encountered something similar or if there’s a known solution.When performing a search, I frequently see messages like:"Searching for the right info......

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How to restrict duplicate ci creation on cmdb_ci_server

Hi Team we don't have discovery we are creating cis using transform map and creating manually also if requiredso please suggest how to restrict duplicate ci creation based on same name in servicenowThanks

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Date time error while importing

Hi. Iam using transform map for importing the holidays list (from excel) into ServiceNow.But while importing the start date timing is getting changed to 18:30:00 instead of 00:00:00. The start date time iam importing from excel The date it is updatin...

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Resolved! How to Auto-Populate Fields in ServiceNow Mobile Input Forms

Autopopulate Fields in Mobile Input Form Key points covered:How to use Mobile Callable Script IncludesAutopopulating fields in Mobile Input FormUse Case:Populate default Assignment Group in of the Field in Mobile Input form. Steps to Implement:1. Cre...

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Data Visualizations ONLY load if user has elevated access

Good afternoon,I just migrated (non-prod instance) to Platform Analytics/Data Visualization. The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with t...

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How to Create a ServiceNow Change Dashboard (Step-by-Step Guide)

Building an effective change dashboard in ServiceNow is essential for IT service management (ITSM) operations. Properly configured dashboards enhance your data visualization capabilities, giving you a clear, single point of truth for all change activ...

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Change Management

Triggering a modal pop-up After server side field Update in CSM workspace

Hello Community,I am working on a requirement within the CSM Workspace case form and need assistance with orchestrating client-side actions based on a server-side event. The Requirement: When an agent sends an email from the Case record in the Worksp...

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