ServiceNow Community

Hide some of the groups based on type from the teams tab in service operations workspace.

I'm trying to not show some of the groups on the Teams sidebar in SOW. I only want to show the ITIL groups. Other groups are in there because of AD integration and not necessary. To be clear I do want to show some of the groups, but only the group...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Welcome

I am beginner in ServiceNow

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BuildWithBuildAgent Challenge

Hi team, I have create an app with BuildAgent but I am not satisfied with result/ UI and my prompts are exhausted. If I reset my instance do I disqualify from the challenge ? Regards,Manal Aquil

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Email Forwarding to ServiceNow Incident

Hi Everyone, I would like to set it up so that when a certain email address receives a message, it forwards to my ServiceNow instance and creates an incident. How do I make that happen? Patrick

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Create a agent which can list down the ServiceNow users based on the natural language filters

Hi all,I’m trying to build a ServiceNow AI Agent that can understand a user’s request in either natural language or NQL and directly return a list of matching sys_user records.The agent should be able to:Accept a user query like “show all active user...

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Resolved! How does one perform an in-line edit on a Service Operations Workspace list?

No, not configuring which columns I see in the list. BUT I have a list of Catalog tasks (sc_tasks) and I'd like to change multiple values (lets say 5 rows) in the Requested for (requested_item.requested for) column from Tom Jones to Spaceman Jack. I ...

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What is the best way to get expert in CMDB

Please suggest me to become expert in CMDB

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Cross-scope glide.record.legacy_cross_scope_access_policy_in_script

Hi, I have spent several hours on this already and I cannot find a solutionI recently set glide.record.legacy_cross_scope_access_policy_in_script=false and it broke my BR running in sn_si. The BR is creating a Draft Email. I am getting an error:Acc...

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I need help returning two values (tableName and query) to update client-state parameters UI Builder

I need to update two client-state parameters—tableName and query—when clicking on a data-visualization item in my UI Builder. I’m not sure how to correctly return and assign multiple values. I attempted some code, but it isn’t working. Can someone he...

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Risk Heatmap component-UI builder

Hi All, Im new to UI builder , I have one doubt on how to create heatmap using ui builder The above are the images from the OOTB workspace, For some requirement I need to built the same in some other workspace.But Im not able to find this component i...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Where is ServiceNow Administration Fundamentals course

Hey eveyone, I'm new to ServiceNow and trying to to get my CSA cert and I'm quiet confused on finding where the learning content is. I found this link through my navigation but there doesn't seem to be an English option. Can someone please let me kno...

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Microsoft Authenticator App on PDI

On my new phone I want to re-register my PDI that I already registered on my previous phone, but I did not find any where to do so.I don't want to lose my customizations on my PDI.Any help is greatly appreciated. regards,Sree

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how to use variable input as hyperlink in email notification

Hi All,I have variable in my catalog item which is single line text and it input value contains url and in email notification I want to use that input as hyperlink for the word URL.Sample:Thank you!!

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