How the de-duplication works in vulnerability response?

VenkateshS08928
Tera Contributor

Hi Everyone,

 

We have five vulnerability scanners integrated with our instance, and we are seeing duplicate detections coming in from multiple sources. Also, for some I could see there is few similar vulnerable item created for same issues.


Does ServiceNow provide any automated way to de-duplicate incoming detections or findings?


Or is this something we need to manage manually?


Also, what is the best practice for handling duplicates in Vulnerability Response? Please advise.

 

Thanks in advance

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