ServiceNow Community

Regarding the permissions held by the requester

In ServiceNow, there appears to be a role called "Requester." Could you clarify what type of user this role designates and what permissions or responsibilities are associated with it?

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Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the defaultSP

After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...

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Virtual Agent

List Collector variable choices

Hi All,We do have a variable set with one variable type as multiple choices and the catalog item level we have a list collector variable referred to ABC table and there is no relation b/w these two variables on ABC table level.Now we want display the...

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UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?

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set the current category to a variable

How to set the current category value to a variable which I created.

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Unable to load dynamic inputs (sn_jira_spoke.get_projects_v4) and (sn_jira_spoke.look_up_issue)

Hello Everyone,I have set up the integration between Jira and ServiceNow using OAuth authentication in the Xanadu version, and it was functioning well. However, after upgrading my instance to Yokohama, I can no longer see the issues associated with ...

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VIP tag on Incident form in SOW

Hello, How can we implement VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

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Slowness detected in On-Prem instance

Dear Team, We are on ServiceNow On-Prem instance with 3 App servers and total 15 nodes across the servers. We have seen slowness while accessing ServiceNow application. Please refer to below details;OS Version : NAME="Red Hat Enterprise Linux"VERSION...

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What’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

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How to make multiple "checkbox" variables mandatory.........

Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...

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Resolved! How to hide attachments list in "Global Search" - "Knowledge & Catalog - Knowledge" result card.

How to hide attachments list in "Global Search" - "Knowledge & Catalog - Knowledge" result card. I have already found a similar article in the past, but it is no longer relevant due to the transition to Now Experience.(Old Knowledge - How to prevent ...

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How to Track Jira Issues and GitHub Commit History in Digital Product Release Workspace

We have configured the product for DPR usage and connected Jira and GitHub.What needs to be done to ensure that the commit history linked to issues in Jira is also tracked in DPR?Seeing that a Commits tab exists, it seems that the related information...

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Issue while consuming table level API via third party application (Table is cmdb_ci_server)

Hello Expert, I need your guidance about an issue i am facing. We are working on an integration that consume table level API ( cmdb_ci_server) . Intention is to read CI information via this API. we have created a record in sys_user table and using th...

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cmdb

hi,I am not able to access CMDB 360 and insights tab within CMDB workspace. I am getting an error "You do not have permissions to access this page". Why is this?

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Reporting on Projects and Cases from a Customer Account

Hi all,We have both CSM and SPM in our instance. On the Customer Account form, we’ve added a related list for Projects so that Delivery can see all activities for a customer in one place (cases and projects).On the Project form, we have a field u_cus...

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Case Management