ServiceNow Community

Software Model Versioning effect of EA

Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...

Question

Flow not working on TPM Table sn_apm_tpm_discovered_technology_run_log

I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...

Question

How to stop approving RITM record

Hi Team,Please help me here,when Approver try to approve RITM approvals, system has to check on RITM 'Justification' filed filled or not . is that is empty them approval operation should be aborted and set approval record back to requested . update c...

Question

syslog Context Map is making my life so much easier

System Log CAN be handy... if careless devs haven't already ruined it with absurd amounts of high volume log statements. Finding the origin of a given system log entry has always been difficult too.But with system log's Context Map you don't need to...

Article

Resolved! Remediation Target Rules

So, my vuln analysts are wondering if there is any way to have the remediation target use a base of when a VIT is assigned to a service now group. The reason being that the remediation teams are complaining because as certain items get assigned (lik...

Question

Resolved! Catalog Data Lookup Definition fields not populating when form loads

I set up a Catalog Data Lookup Definition for a catalog item so that the employee ID, job title, and email address auto-populate based upon the requester that opens the request. My issue is that when the form loads, those fields don't populate. Howev...

Question

How to create RITM backend using ATF

Hi,how to create a manual RITM from the backend using ATF?I need to follow this approach since the portal submission is blocked due to the Custom-type variable.

Question

How to send a Request back to last approver if the next approver has any queries ?

We have a use case that a Request should be sent back to last approver if the next approver has any queries/concerns on the Request. Example : If I raise a request and request is approved by my manager, in case my senior manager has any query, they c...

Question
Architect

Gate Keeper: Building Approval Workflows into Your ReleaseOps Pipeline with Playbooks

Hold the door! On February 5, 2026 join ReleaseOps Product Manager on Lind and Workflow Product Manager Lisa Holenstein for an interactive Platform Academy session that shows how to combine automated deployments with human oversight when necessary. ...

Article

DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

Question

What are Software Component Models (cmdb_software_component_model) table for?

Does anyone know how the cmdb_software_component_model table is intended to be used. The docs site just says, "... stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform." However, ...

Question

How to hide “Mark Incident as Resolved” action in Now Assist Virtual Agent response

Hi Community, In Now Assist Virtual Agent, when a user asks for incident status (e.g., “What’s the status of INC13140?”), the response shows incident details (like Number, Description, Status, Assigned to, Last updated, Update summary, etc.) along wi...

Question
Service Portfolio Management
Virtual Agent

ServiceNow Digital Twin – Architecture & Data Modeling Approach (Personal Project)

Hi Community, Following up on a personal learning project I recently completed, I wanted to share how I approached the architecture and data modeling for a Digital Twin concept in ServiceNow. The goal was to represent the live state of an enterprise ...

Question

I Want to Delete Duplicate Records from Table

Using load data, i had loaded 800 records in my sys_choice table.Again i had loaded the file having 100 records.But that 100 records already inserted during import of 800 records.so know i have total 900 records in which 100 are duplicate records.and...

Question
Scripting and Coding

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

blog
Flow Designer