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Community activity

Resolved! CIS-FSM Exam Prep - August 2025

Hi. I'm in the process of studying for the FSM exam for August 2025. All of the study material that I have found online is not helpful Can anyone recommend any good sites for test prep that keep up with updates? Thanks. 

  • Question

ATF(Automated Test Framework)

Hi,I am working on ATF for the Problem module, and it is a large flow that includes both Approval tasks and P tasks. I am trying to complete the entire flow, but I am facing an issue.The status shows an error, even though in the Step Results all step...

  • Question

Resolved! CIS - FSM Certification ?

Hey,I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online ...

  • Question

The Build Agent ( Trail) not working on my partner insatnce

 The Build agent is not working on my partner/Demo instance is not working. Despite all of them appears to be fine, I have Admin Rights. I had reinstalled the Build Agent ( Trail), It appears to be that, it not syncing properly with ServiceNow App st...

  • Question

How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it.  I have added above one in my flow designer Action, this is coming in below way B...

  • Question

Need some help based on dependent field

Hello team, Merry ChristmasI need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user ...

  • Question

Duplicate activity log in RITM.

Hi,Whenever an user submit the request two activity log getting attached to RITM.Also I didn't find any current.update(); in any before business rule. Kindly suggest how to fix the issue? Screenshot:  Regards,Dusmanta 

  • Question

local update sets solution.

Hi all,I am working on developing stories in the Dev instance of ServiceNow but realized I didn't create a local update set to capture the changes. Instead, I have developed everything directly in the global update set. The contents I’ve developed in...

  • Question

ACL Restriction

Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...

  • Question

Resolved! Using current.update() in after business rule

In my business rule I have used current.update() and it works as expected but it throws the recursive BR error during the validation check. Tried using setWorkFlow(false) after the update statement but still of no avail. So wanted to know if there's ...

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