ServiceNow Community

ServiceNow Australia general availability version release

Hi All, Could you please confirm when the ServiceNow Australia general availability version will be released. RegardsPriyesh

Question

Cloning: Exclude Table vs. Preserve Data

Can someone go into a bit of detail on Excluding Tables and Preserving Data in a clone. I think I had it a bit mixed up. If you exclude a table, the documentation says: "Exclude a table to create an empty but usable table on the target instance." So...

Question
Best Practices
Instance Configuration

Mastering UI Page Popups in ServiceNow: A Complete Guide for Native UI

In ServiceNow, UI Page popups are one of the most flexible and powerful ways to collect user input without navigating away from the current form. Even though most modern implementations are moving toward Workspaces, UI Page-based popups still play a...

Question

How VTA scoring works in VRM/TPRM

Hi everyone,I wanted to know how VTA scoring works in VRM/TPRM. The OOTB questionnaire metric type 'Basic' has different questions and choices. Based upon the user selection the score gets calculated. I wanted to know if there is any script, BR for f...

Question

Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

Question

App Engine form not accessible to public/external users outside the network

Requirement: Create a form that will be accessible to public/external users outside the network. We built the form in App engine (AES) which allows unauthenticated users to access it without logging into ServiceNow. This form works great in our DEV a...

Question

SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

Question

Creating a new theme - Where do I go to edit the Remove button?

I'm building a new theme for our lower instances. I am having trouble finding where to edit the remove button when you favorite or unfavorite a module. View attachment.

Question

Mobile App builder - Current User Issue when using User variable on the input form

In mobile app builder i have a reference Input and autovariable filled as "current user". Current user variable type is user whcih suppose to give the current user and when auto variable is filled it should show me User name instead of sys_id. when i...

Question

Workshop Guide: Get Hybrid Search Ready (April 7th & 13th)

How to verify AI Search and Now Assist are properly configured in your ServiceNow Instance A step-by-step guide for ServiceNow Administrators Before your users can take advantage of AI-powered features like Now Assist, two foundational components m...

Article

user are unable to global search and approve via service portal

Hi, I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve. Steps taken to...

Question

Unable to search PR or APLN number on the service portal.

Unable to search PR or APLN number on the service portal. OOB widget is being used on the portal. How to fix the search to enable the purchase requisition number and approval search on the portal.

Question

How to configure "Get Support" Widget for Employee Center Portal

Hello ServiceNow Community, I came across a need to update the "Get Support" Widget on the mega menu on "/ECS" portal. Want to share you guys how I did it since they are not many documentations around this. 1. Filter Nav2. Type "sn_ex_sp_static_cont...

Question

How to retrieve sys_history_line records for a specific record?

Hi Everyone,I have a question regarding retrieving records from the sys_history_line table.In my scenario, a record was created and updated a long time ago. Over time, the related entries in sys_history_line were deleted. However, when I open the rec...

Question

Include OOB buttons in workplace central for visitor

Hello Experts , I wanted to add OOB visitor registration buttons like checkin , print badge and checkout to the workspace view of the WSD. What would be the best approach that align with the best practices to implement the above. @_raj_esh @Ankur Baw...

Question