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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Link in Record Producer form

Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables?   Thanks!

  • Question

How to Send Surveys to External Users in Custom CSM Application?

We have implemented survey in a custom CSM application. When cases are closed, the survey is triggered and sent out successfully.Here’s the setup:Cases are created in this application from inbound email actions as well as from the web.We have a custo...

  • Question

UI policy or client script which has more preference??

Hi Everyone,If UI policy makes field mandatory and I use client script to make it non mandatory which one will work?On-change client script I understand will make it in non mandatory, what about client on load script? Regards,Zeba

  • Question

Trigger ServiceNow Incident Survey in Microsoft Teams

I’m trying to integrate ServiceNow Surveys with Microsoft Teams, so that when an Incident is resolved, the survey is sent directly to the caller in a Teams chat instead of email. If anyone has implemented this or has sample patterns, scripts, or Flow...

  • Question

How to add a new field on portal

Hi Team, I am on sp page ( service portal ) , when i click on my profile on service portal page . i am getting the below page   under about tab : by default i have  email  business phone  mobile phone  how to add a new column : company , manager , de...

  • Question

CSA Expired

Hi, I have completed my CSA certification 3 years back and I am now looking to do Data Foundation. My Doubt is since CSA certification has expired, I am aware that I should retake my CSA (Which has made me Sad). My question is in upcoming days is the...

  • Question

FSM Dispature workspace -agent assignment

 Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment  assistance is not working fo...

  • Question

Auto create a problem if Major incident is resolved

Hello Everybody, The requirement is when a Major incident is resolved then automatically a Problem ticket. I created a BR to implement this but it is working sometime and sometimes not working.Please check the below script and let me know if any chan...

  • Question

Create multiple RITM's at once in Service Portal using list of emails

Is there a way to create multiple RITM's under one REQ at once in Service Portal using a list of emails.Please note that we have 'Enable also request for' in the Requested For variable and that is allowing us to submit multiple RITM's at once however...

  • Question

Resolved! Simplifying User-Based Filtering in Platform Analytics Dashboards

Hello everyone,I’m in the process of migrating our existing dashboards over to Platform Analytics, and I’ve run into a question about replicating an interactive filter we currently use on our Service Desk dashboard.In our legacy dashboard, we have an...

  • Question
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