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Please advise where this information is coming from and displaying on the asset table.

We received a ticket where users reported that the Phone Number field is appearing as a dropdown on the alm_hardware form. The dictionary entry for this field shows the type as Phone Number, and there are no choices defined for it. I have already che...

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I am having a hard time with the CMDB Health Simulator Task 05: Configure Recommended Fields

Hi, This Task seems very straightforward. The first step is "Using CI Class Manager, configure the following recommended fields for the Server class: Location, Owned by and Support Group". I did this and have confirmed it is configured correctly mul...

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Variable Sets - make a field open if the user is part of a group

So here is the situation we have and what we are trying to doI have a Variable Set - User InformationIt has the followingCustomer Name (reference to active users)Manager - Customers ManagerBusiness Reason for Request What we are trying to doManager s...

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How do I make the attachment field mandatory in Service Portal or Employee Center?

Hello, I just wanted to contribute by sharing how to make an attachment mandatory in ServiceNow when, for some reason, you can’t use the default “Mandatory attachment” button on the catalog item. I found a very simple way to do it and wanted to shar...

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SPM Packages Standard vs pro

Where can I find the zuich SPM packages capability Matrix slide ? Zurich on-demand course lists the various modules that are part of SPM but the list is not matching with earlier capability matrix slides of previous releases.Example: Capacity plannin...

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I couldn't help the humor

My apologies in advance. When I saw the base image on the SN home page, I immediately thought of this.

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Multirow variable set inside a notiication

Hello, so my use case is to send a notification to the managers of the employees selected inside a multirow variable set , but when trying to dot walk it in flow designer it doesnt work.How can I achieve this ? any help will be very appreciated, and ...

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How to add fields under 'Ticket Fields detalis' in Service Portal

Hi,Is there any way to add field under this Tab without cloning the widget?the page id is: csm_ticket&table=sn_customerservice_case

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SPM Delta Deck for 2025 December Store and Zurich Release

SPM July 2025 Store release - 2025 December and Zurich Please check out the Delta Decks attached to this post for release overview Value Evolution - Dec 2025 December 2025 Store Release This store release focuses on AI-powered assistance, int...

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Collaborative Work Management
Strategic Portfolio Management

Best Practice 2_Security: Servicenow Recommended Minimum Password Length As per Zurich Release

Set minimal password length to avoid compliance issues and reduce the risk of a successful brute force attack.Password Policy plugin (com.glide.password_policy) is enabled by default. The policy goes into effect when a user changes or resets the pass...

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A sophisticated guerilla guide to CSDM

I have a particular liking for ServiceNow's CSDM modelling practice because it is a challenging and rewarding exercise that brings together conceptual thinking and business practices. As someone who has experience in both, CSDM offers a unique philos...

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In Service portal reference field display different field instead of display field

Hi ,I need to show a different field in the drop down instead of this name field (which is the display field of the table ),NOTE : i cant change the display field , need to know if there is any other way we can achieve this

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Platform Analytics Dashboard in the Portal

I wanted to share a small build I did to get the platform analytics in the Portal.Inspired by the Playbooks within the Portal. I really wanted the new powerful Platform Analytics dashboards within the portal, including "clicking" that will stay withi...

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Platform Analytics
Service Portal

Best Practice 1_User Experience: Limit of Choice Field Options

Technically , there is no limit on Choice field. But as a best practice, ServiceNow recommends to avoid going beyond 10-15 for user experience. Reason being , the long choice list , it can breaks the Web form look when user will scroll & scroll. No ...

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Create Custom Date filter

Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...

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