ServiceNow Community

bulk emails triggers

Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox

Question

Unwinding Connected Content Management on Topic Pages

On a current project, we're defining how portal content will be set up and displayed. There is concern with how much effort would go into managing all of this. What a coincidence! There is a new tool available in the July 2025 release that helps mana...

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Can we hide the OOB Export option in HR Agent Workspace for specific table(ex: Employee Relations)

Hello, so we would like to skip sending details of a specific related list in ER cases in the PDF downloaded. 1) Can we edit the OOB Export option in Agent workspace, such that we can skip specific related list getting in PDF downloaded?2)If this is ...

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Human Resources Service Delivery

How to make multiple "checkbox" variables mandatory.........

Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...

Question

Inquiry on RiseUp Program Application Status

Hello Community,I recently applied for the ServiceNow RiseUp program, and it has been about a week since I submitted my application. I understand that the program team might be processing multiple requests, but I wanted to check if there is a usual t...

Question

Unable to edit State field with more choices

I created a new table (extending Task table) in a custom app in ServiceNow studio.Here I want to modify the choices available on State field but it only allows me to view it and has no option to edit it. I am doing this in Zurich version of my PDI an...

Question

Resolved! Will a business rule and a flow fire for the sysevent table?

I had to create a new event to be fired by a BR and a flow because the OOB event (i.e., external.authentication.failed) does not exist in the event registry and cannot be selected for the script action. The BR and the flow on the sysevent table are f...

Question

Resolved! Limit the number of records returned when using an encoded query string

I have a servicenow connector from a Copilot agent, but it is erroring due to the size of the returned data. I'd like to reduce the returned records to a manageable amount, but how can I do that? I already tried adding ^sysparm_record_count=10 to the...

Question

How to use Powershell or Rest API to Migrate Data from ServiceNow to Azure Entra

How to use Powershell or Rest API to Migrate ServiceNow Catalog Item variable User, Group and Subscription Data from ServiceNow to Azure Entra

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Unable to fin NEW UI action in Change-->Affected Ci related link in Declarative action ?

Hi All, There is "New" button in change -->Affected CI related list tab on workspace. Per requirement, I want to disable New button UI action. I have checked all "New" declarative actions which related CIs Affected(task_ci) table, also others but una...

Question

Unable to change the state in Integration

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...

Question

ATF

Hi everyone,I need to create the ATF in the workspace. The scenario is to open a form, click a Ui button, and another form should open. Could you please guide me? Thanks

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OOB Incident Trend Analyzer AI Agent is unable to provide the analysis, Help on same.

The Incident trend Analyzer is throwing the output error as: I couldn't analyze as I didn't have the required resources.After retrain and adding incidents this is showing no error. the Trend Cluster model inside it is working "True" for version 3 w...

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Resolved! reCAPTCHA integration on ServiceNow on Portal Forms - User bypasses captcha

The requirement:My organization has a public Service Portal in which both users and external can submit form. If the user is not logged in and submits the form, they want to Implement reCAPTCHA on these public portal forms.On my PDI I have successful...

Question

How can we enable Email Composer in EAP?

I want to enable Email Composer (Docs - Communicating via email in Workspace) in EAP so that my teams can keep email communications related to Features and Stories in those records. The article I linked to shows the feature, but it doesn't explain ho...

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Agile Development
Service Portfolio Management