Reassign button customization for Smart Assessments

Hi Everyone,I am currently working with Smart Assessments for BCM (Business continuity management) scope, and we have a requirement to customize the Reassign button on the Smart assessment to pull in a filtered list of users only.I am not able to loc...

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New SNUG Logo!

Hello SNUG Leaders!   I hope this message finds you doing well and off to a great start in 2021! We are in the process of rolling out our NEW SNUG logo! I wanted you to be the first to know. I have attached, for your use, SNUG Zoom backgrounds for us...

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Not getting option to add a prompt on copied skill/ Original skill.

Hi Experts ,  I have copied the kb generation skill , and i want to give some prompts . On the original skill there was no option to add the prompt , so I copied it and still I am not getting any option to add prompt. Really appreciate the help on th...

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Issue related to CIS-HR certification exam

I had my Certified Implementation Specialist – Human Resources – English (ENU) exam on 13th Feb 2026. I was unable to take my exam due to technical issues with the examination platform, Pearson VUE, despite checking in on time, completing all verific...

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Event Management: Incident auto-assigned to previous engineer instead of only assignment group

Hi Team, We are observing unexpected assignment behavior when incidents are created from Azure Monitor alerts via Event Management.  ScenarioAlert Source: Azure MonitorAlert creates incident via Alert Management Rule + Flow Designer subflowAssignment...

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How can we allow Out Of Office/auto reply mails to be received and processed on tickets?

How can we allow Out Of Office/auto reply mails to be received and processed on tickets?I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow ins...

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how configure the ESG entity

hi i am facing issue in entity type and entities i want  name field as entity  in  my   metric definition  but by default it is taking  email as entity   field  how to configure it  

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Playbook "Send Email " activity custom text in Email body gets overwritten by Data pill picker

Hi Team , I'm facing an issue while using the Send Email activity in a Playbook(Process Automation Designer ) in ServiceNowWhenever I try to add custom text in the email body and then use the data pill picker to insert a field ( e.g. SIR Number) ,the...

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• Security Incident Response
• Security Operations

Whether ServiceNow has the capability of using MFT?

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sn_generative_ai.nsa_admin role

sn_generative_ai.nsa_admin role comes with which plugin in servicenow

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Create/Update planned outages automatically from a Change record usin flow/sg

Hi, has anyone created a flow/s to manage automated creation, update and removal of Planned outages from a Change Record? Or is there maybe alredy something OOTB that I can use? We would like to automatically create Planned outages:CR type = Normal o...

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Transform Map Coalesce

Hello Everyone,  I'm importing data from a JSON file using a Data Source and Transform Map. I have two fields set as coalesce: x and y. These two fields always have values in the incoming data, and are mapped correctly. what I need to achieve is If a...

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Custom table not appearing in Transform Map Target Table (but another similar table does)

Hi everyone,I’m facing an issue in ServiceNow with Transform Maps.I created two custom tables in my scoped application:x_awardsx_national_serviceWhen creating a Transform Map:x_awards appears in the Target Table list x_national_service does NOT appea...

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How can I create a reference field on a table just to display all characters in front of a dash

Hello,I have a table where the "Display name" is automatically shown as "name - company - environment", and the Display field is set to true. I do not want to change this configuration.However, I am using this table as a reference field on another ta...

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