ServiceNow Community

How to get redirected to created RITM when submitting a catalog item on the Service Portal

Hi ServiceNow Community Developers, Right now on the Service Portal when I create a request from the catalog item form the system shows me the REQ details instead of the RITM details. For instance after filling out the form on the SP and click submit...

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HRSD - Activity field mapping - HR Case only?

Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....

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Drag and drop Attachment Not working in workspace form.

Hello Team,I am facing an issue with file attachments in my custom workspace.When I try to drag and drop a file into the attachment section, I get this popup message: "For our security , file drag and drop may not have been allowed . Please use the ...

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HRSD - Journey Designer - Problems setting Journey owner

Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...

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How to create auto number for the field in the custom table

Hello Everyone I'm currently working on my project called My College ,i am trying to auto generate a number for an field which is string i am not able to do that can anyone guide me .I'm working on an Application called as My College where all t...

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Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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Attachment Transfer: Moving Files from HTML Input to ServiceNow Records

Ever got a requirement to create a UI based form such as on widget/UI page when the user needs to attach a file and same needs to be transferred to a ServiceNow form. Use Case: A request is awaiting approval but the approver is on vacation and has fo...

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Employee Center:After submitting the catalog item, redirect to the RITM page instead of the REQ page

Hi everyone, how are you? When a user submits a Catalog Item, the next page is the REQ (img_1), but I would like the user to be redirected to the RITM page (img_2) after submitting a Catalog Item. 1) I cloned the "Ticket Conversations" widget2) I cre...

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Is it possible to make Comments mandatory on incident form of service portal while reopening the inc

Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...

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Unable to Inline Edit Integer and Decimal fields from extended table in Workspace

I tried to inline edit the field using an account without the admin role, but it doesn't allow me. However, this only happens in Workspace. In UI16, I can still inline edit the field as picture below. Then I found out that I cannot edit integer and d...

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Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book

When I first started as a Business Process Consultant (BPC) in the ServiceNow ecosystem, I often wished there was a guide that went beyond the technical aspects — something that captured the real challenges, the messy workshops, the dashboards no one...

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UI Builder - Control visibility of 'Side navigation' Pages

In this article, we will see how to restrict the visibility of Side navigation in Workspace: The name of the Side navigation pages are: Requirement(s): Home should be visible to all.List should be visible to users either with 'itil' or 'adm...

Article

How do we bind/use state param in data source condition of data visualization?

I am not able to bind the state client parameter or any data resource on the condition of table data source in data visualization.Nor does @ state ."{Name of State}" works. Let say I have a table called software archive After editing, i do not s...

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Next Experience Release Updates
UI Builder : Next Experience

Playbook

Hey All,Is there any way to call the playbook created in Workflow Studio through flow desginer.I don’t get any action in my PDI in the name of Run Playbook/Start Playbook in flow desginer as suggested in some forum.Need input on this.Thanks.

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Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand

Hi everyone,I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but t...

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