ServiceNow Community

Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

Question

how to unzip the zip attachment and then read internal files which are present inside the zip files

Hi All, I am working on project where I get the zip file in the attachment then we have to unzip it and read the data of the files which are under zip file. then we need to combine those 2 files together on the basis of parent child relation ship to ...

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Relocate entity record to another assessment scheduler without deleting previous related assessment

Hi everyone,I’m facing an issue with the Risk Assessment Scheduler and would appreciate some guidance.I need to move an entity from one Risk Assessment Scheduler to another. Currently, an entity can only be associated with one scheduler at a time, so...

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Integrated Risk Management (IRM)
risk management

Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Best Practices
Instance Configuration
Personal Developer Instance
Upgrades and Patches

Playbook Form question truncated

Hello,I have a playbook that is used on Workspace.I use custom activities in my playbook to display forms with questions defined in Playbook Data Definitions.However, there is a limitation of 50 characters for the question label, and I need at least ...

Question

Resolved! Disable view "Default" from specific CI class

Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...

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Data Acquisition

How to Create Standard Change from SCTASK and that SCTASK number should be link to change Reuqest

I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...

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How do I add predefined ranges in date filters?

Hello Community! I have created a dashboard using a date-filter. But the predefined ranges do not match my need.I would like to have a predefined range that lets the user filter on "Before 6 months ago".Is it possible to add new predefined ranges?And...

Question

Sort the items shown in the left side of Slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two tables called ...

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want to send MAAS emails like 20k+ emails at a time to customers as communication from Servicenow

Hi All, looking for ideas we would like to send Maas emails like 20k+ emails to customers at a time from ServiceNow when the particular communication approved. Could anyone has already implemented any solutions request to guide us.

Question

Define HR Services for your HRSD Implementation

Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...

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Case and Knowledge Management
Human Resources Service Delivery

Linux Server Discovery issues since Zurich upgrade

Hello, I hope someone can help with some issues I'm facing with Linux Discovery since Zurich upgrade one month ago. Discovery of Linux shows Classified, but with this message: "CI Pattern completed but failed some post-processing steps, Pattern name...

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not able to see now assist data kit home page

Hi,Not able to see the now assist data kit--> home page . I'm having sn_data_kit.analyst, sn_data_kit.admin roles .

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I am having difficulty in task 07 creating orphan rule of CMDB health simulator kindly help.

task 07 create orphan rule REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - Using CI Class Manager, from the Email Server class configure an orphan rul...

Question
Configuration Management Database (CMDB)

How to remove the whitespace in Data visualization (platform analytics dashboard)

In platform analytics dashboard how to remove extra empty space for rows and column?if any possible to access the code for this data visualization?FYI attached the image and highlight the removed empty spaces

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