ServiceNow Community

Move “Copy Feature with stories” action under Delete (3-dot menu) in Strategic Planning Workspace

Hi Community,I am working on Strategic Planning Workspace in ServiceNow and have a requirement to modify the placement of an action button in the record header.Currently, on the EAP Feature creation page, I see the following buttons in the header:Sav...

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Project Portfolio Management

More than one target records exists for target table sys_user with query LDAP import warning message

We have done LDAP integration in ServiceNow with below condiotions1. Active directory attribure - "objectguid" as coalesce field 2. Importing data scehduled configured for every 6 hours 3. Connection is good but when we check the import set after we ...

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PA – Monthly Unique Count of Incidents Not Updated for 7+ Days

Hi everyone, I have an indicator that captures incidents which have not been updated for more than 7 days.I would like to build a report that shows the monthly count of unique incidents that meet this condition.The key point is that each incident sho...

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Script step's input variable value returning to "{{undefined}}" in Zurich patcg 7 Flow Designer

Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...

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Task Summerization_Now Assist

Hi All, Anyone has done customization of Incident summarization into Task summarization in Now assist. if yes. Please share the steps. Thanks in advance.

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Resolved! i have to start with certification. How to start and from where to start?

i have to start learning on service now, and thinking to start giving the certification for more opportunities.

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Clarification on Usage of Work Notes and Additional Comments in Order Line (SOM)

Hi Team,I am trying to understand the practical usage of Work Notes and Additional Comments on the Order Line record in Sales and Order Management.In my observation:The Order Line record does not have Assigned To or Assignment Group fieldsCustomers/c...

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How to set outside variable value from inside client script of MVRS

I am attempting to set the value of a variable outside a Multi‑Row Variable Set from a client script within the MRVS. However, this is not working.The requirement is to update an outside variable when a specific variable inside the MRVS changes. fu...

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Why are participation badges and the ‘Since’ detail also hidden for profiles?

Hi All, Its a welcome change that leaderboards are done away and also helpful/solution hidden for all except our own stats But help me understand : 1) I understand milestone helpful/solutions badges are hidden for reason , but why participation badge...

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ATF: New to atf need help

Hi, So i have made changes in the attributes of some fields on a table so they can be grouped by on the list view. I have added Can_group = true. So i want to create a atf to test "group by " which comes on when we right click on the field name. Can...

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CSM/FSM Configurable Workspace - "Edit columns" Button on any related list

Hello. I have a problem in my client preprod and dev instance (Xanadu Version). The issue: As admin user (with security_admin role) i go to the workspace,then i choose some Work Order, Then choose some Work Order Task from a related list owns to th...

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Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

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Integrated Facility Management (IFM) Framework: Connect Workplace Cases to External FM Providers

How ServiceNow’s IFM Integration Framework automates case routing, work order creation, and bidirectional sync, eliminating the manual handoffs that slow facilities teams down. Facilities management rarely happens in a single system. Most organiza...

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Remote Version Comparisons

Hello Team,Does anyone have any idea about the Remote Version Comparisons (sys_sync_preview_remote) table and what it is used for?I am currently working on the Load Change UI action, which is available in the list choice of the Remote Version Compari...

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Automatic creation of Issue for GRC Metrics

I have a requirement to generate issue automatically when the value in the metric data task is having the value of red threshold. According to current functionality I understood that when indicator fails then issue can be generated automatically with...

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Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management