ServiceNow Community

Should an Application Service go "red" if network equipment goes "red"?

We use Tag-based Application Services only.This works fine for automatically adding the infrastructure CIs belonging to the application, but other common CIs are naturally not added, i.e. nobody is aware if e.g. some network component fails. I can so...

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How to Trigger the SLA from workflow only and does not trigger like normal SLA Definition works

I create one SLA definition and want to trigger it through workflow only . But it trigger it from SLA definition , want to make it disable .and to trigger SLA from workflow, I follow these script but it didn't work(function() { var slaDefinitionId...

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Change the time zone to trigger the notification

In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are created in a sin...

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Flow Designer – "Look Up Records" action - doesn’t allow “contains” or “starts with” operators

Hi everyone,I’m working on a flow where I’m using the Look Up Records action on the Email [sys_email] table. I want to filter records based on the Target table field so that it only returns emails where the target table name contains or starts with t...

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Create a custom list collector that allows users to select options from a record's information

Hi Community! I have a requirement that requires allowing users to select multiple options like a list collector variable in an MRVS in a catalog item. The options would be coming from a record in network adapter table (cmdb_ci_network_adapter). So, ...

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Employee center is showing mobile view(Mega menu options) not showing when we zoom page to 100%

if we zoom our screen to 100%and open employee center - it is not showing mega menu options. Below is the reference screenshot. it is based up on the screen size - one of my colleagues can be able to see at 100% and if he/she increases the zoom to 11...

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Best Practice for Representing Application Modules in CSDM

In our CMDB (aligned with CSDM v4), we currently have Business Applications and Business Services defined — for example, Outlook as the Business Application and Email as the Business Service.Similarly, other applications are classified this way. Howe...

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Hide Add Task Button on Project Workspace

Hi There, is there any way we can hide Add Task button on project workspace. I tried to hide it but its not present in declarative action/ui action or anywhere else.

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Change Success Score Card is Not Visible for Assignment Group Field in Change Request Form

Hi All, We have installed Change Success Score plugin and we have run the schedule jobs Change Success Score Metrics(Historical Data) on demand job and Change Success Score Metrics (Daily). We could see both jobs were running without any issues but ...

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Change Management

Unable to Add Step to navigate All Case Module in HR Agent Workspace

Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...

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CMDB Health calculation

Hi Team , we have requirement based on the CMDB group , we need to show Over all score .1- Overall score - Based on completeness , compliance and correctness what formula is used here ?2-how we can map the requirement based on the group (planning the...

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New [HTML] Datatype ACL in Zurich

Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...

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How to make attachments mandatory with a minimum count (e.g., 2) before submitting a Service Request

Hi Everyone,I have a requirement where users must upload at least 2 attachments before submitting a service (Catalog Item / HR Service).For example, if a user adds only one attachment, they should not be able to submit the request.If anyone has done ...

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Repeated Form Submission in Catalog Client Script Using getXML() in onSubmit

I'm working on a catalog client script where I need to perform a server-side validation during the onSubmit event. The use case is to restrict form submission if the user already has a device listed in the Asset table.I'm using getXML() to make a Gli...

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On the software discovery model table, the Full version and Version fields are not getting populated

What would be the cause for the Full version and Version fields to not get populated even if the Discovered version is?

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