How to Trigger the SLA from workflow only and does not trigger like normal SLA Definition works
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10-08-2025 03:24 AM
I create one SLA definition and want to trigger it through workflow only . But it trigger it from SLA definition , want to make it disable .
and to trigger SLA from workflow, I follow these script but it didn't work
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10-08-2025 03:36 AM
startSLA isn't a function of TaskSLAController. What's the reason for wanting to trigger an SLA based on a workflow step rather than conditionally? With the added context, we may be able to offer a better solution
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10-08-2025 03:40 AM
As because based on multiple conditions , I want to trigger SLA and those conditions can't be possible in SLA definitions.
Can you suggest me the script to SLA Trigger from workflow. ?
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10-08-2025 03:51 AM
SLA definitions support multiple conditions. You can also SLA condition rules which allow you to use a script include to decide when to start,pause,stop, and reset SLAs
https://www.servicenow.com/docs/csh?topicname=c_SLAConditionRules.html&version=latest
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10-08-2025 04:01 AM
The conditions are more complex, as it also based on most of workflow activities result.
To use script include it becomes more complex.
I found all conditions through workflow easily and connections are also easily working in workflow . Is there no way to trigger it through workflow ?
