On the software discovery model table, the Full version and Version fields are not getting populated
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3 weeks ago - last edited 3 weeks ago
What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?
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3 weeks ago
Without any more information than this, your screenshot is giving you the answer: no match found.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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3 weeks ago - last edited 3 weeks ago
As shown in the screenshot, the entries are present—but what’s causing the inconsistency?
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3 weeks ago
A discovery model is normalized based on three attributes “Discovered Publisher”, “Discovered Product” and “Discovered Version”
A normalization mapping is created based on the concatenation of value/string of “Discovered Publisher”, “Discovered Product” and “Discovered Version”, if there is any change in the discovered string, it will require a new normalization map
Is it possible to share a screenshot that shows “Discovered Publisher” too
Also, if possible, please refer to the knowledge base article below and submit a Content Request
KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790305
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3 weeks ago
Here is the screenshot.
