On the software discovery model table, the Full version and Version fields are not getting populated

santisg
Tera Contributor

What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?

 

santisg_0-1759858551600.png

 

6 REPLIES 6

Mark Manders
Mega Patron

Without any more information than this, your screenshot is giving you the answer: no match found.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

As shown in the screenshot, the entries are present—but what’s causing the inconsistency?

 

santisg_0-1759927741643.png

 

Karan Singh
ServiceNow Employee
ServiceNow Employee

A discovery model is normalized based on three attributes “Discovered Publisher”, “Discovered Product” and “Discovered Version”

 

A normalization mapping is created based on the concatenation of value/string of “Discovered Publisher”, “Discovered Product” and “Discovered Version”, if there is any change in the discovered string, it will require a new normalization map

 

Is it possible to share a screenshot that shows “Discovered Publisher” too

 

Also, if possible, please refer to the knowledge base article below and submit a Content Request

 

KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790305

Here is the screenshot.

santisg_0-1760015437874.png