On the software discovery model table, the Full version and Version fields are not getting populated

[santisg]

What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?

[Mark Manders]

Without any more information than this, your screenshot is giving you the answer: no match found.

[santisg]

As shown in the screenshot, the entries are present—but what’s causing the inconsistency?

[Karan Singh]

A discovery model is normalized based on three attributes “Discovered Publisher”, “Discovered Product” and “Discovered Version”

A normalization mapping is created based on the concatenation of value/string of “Discovered Publisher”, “Discovered Product” and “Discovered Version”, if there is any change in the discovered string, it will require a new normalization map

Is it possible to share a screenshot that shows “Discovered Publisher” too

Also, if possible, please refer to the knowledge base article below and submit a Content Request

KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790305

[santisg]

Here is the screenshot.