ServiceNow Community

Unable to fetch tools from native ServiceNow MCP Server in AI Agent Studio / External MCP Clients

I am trying to use the native Model Context Protocol (MCP) Server available in ServiceNow to expose tools to MCP clients such as AI Agent Studio, Claude Desktop, OpenAI/ChatGPT connector, and Microsoft Copilot. However, the MCP server tools cannot be...

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Translation capability for Email Composer

Do we have translation capability exist while using Email Compose in the HR Workspace? OR will ServiceNow able to translate the email on-demand based on the receiver's preferred language?

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RITMs set to close complete, when one sctask is still on hold state.

For RITMs that do not have any workflow or flow, the RITM is getting closed as Closed Complete when a manually created SCTask is set to Closed Complete, even though another system-generated SCTask is still in On Hold state. Please help if there are a...

Question

This dashboard contains unsupported widgets and cannot be migrated to the next experience ui

I have a lot of dashboards in the core UI where the question mark appears with the message: 'this dashboard contains unsupported widgets and cannot be migrated to the next experience ui'. On my PDI there are also some out-of-the-box dashboards (pa_da...

Question

AI Search Suggestions not matching Search Results

Hello! It's been brought to my attention that our AI Search Suggestions are not matching the returned results. For example, searching for "Decomm" displays three Catalog Items and two KB Articles. When completing the search though, only one result sh...

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Microsoft Windows Server Guided Setup on SAM Pro

Guided Setup for Microsoft Windows Server on ServiceNow SAM Pro delivers detailed step by step guidance to help you configure and verify your Windows Server setup on ServiceNow SAM Pro. This enables you to manage license compliance and optimization f...

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Change Request UI Actions Visible in All Stages & Record Starting at Review Stage After Dev → Test D

Hi Community, We recently migrated a Change Management update from our Dev instance to Test, and we are experiencing an unexpected behavior with Change Request records. Issues observed:All UI Action buttons are visible at every stage of the Change li...

Question

Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

We’d Love Your Feedback on Project Status Reports in the Next Experience

Hello everyone! I’m Hayley Alexander, Inbound Product Manager for Project Workspace here at ServiceNow. We’re continuing to evolve the Next Experience for Project Status Reports, and I’d love to hear directly from you about how you’re currently using...

Question

Out of Memory Browser Error

All, Does anyone else get the "out of memory" error (or the "wait" indication on the browser page) on their browser when developing? I get this very, very frequently when trying to develop in our DEV environment. It does not matter if I'm using Edg...

Question

How do I pull two counts in Reporting and divide them in ServiceNow?

I am wanting to capture the Count of All Closed Incidents from a particular assignment group and divide it by the Count of All Closed Incidents from All Groups. Example: Count(All Closed Incidents from "HR Benefits" Assignment Group) ÷ Count(All Clos...

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Dashboard
Performance Analytics

SMS Provider

As a host who may not have access to my work email on mobile,I need the system to send me a timely phone notification / SMS when my guest checks in,So that I can be immediately informed about my guest’s arrival even if I cannot check my email.WHEN my...

Question

Hide "Picture" on Record Producer form but keep in Category List

Hi everyone,I’m struggling with image behavior on my Record Producers in the Service Portal and could use some clarity:The "Picture" Field: I’ve uploaded a picture that I want to show as a thumbnail in the Category List. However, it also appears as a...

Question

I want to order the CITEM quantity more than 10, and also need to use the Cart functionality.

I have a new requirement where users need to order a catalog item with a quantity greater than 10. Currently, we are using the cart functionality, and there is a limit of 10 choices. For our process, we need to implement some customizations while sti...

Question

CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam. How...

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