ServiceNow Community

SSH Credential Requirements for Network Gear

Hello, For Unix machines, I see that root permissions are a requirement for privileged commands during the Discovery process. However, our company has some red tape around root privilege for SSH authentication company-wide. I am curious and have ...

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New Content on ServiceNow University: Now Assist for Supplier Lifecycle Operations (SLO) Implementer

Want to learn more about Now Assist, and specifically how we are deploying it with Supplier Lifecycle Operations (SLO)? We recently launched a new Now Assist learning path specific to SLO that includes content on both generative and agentic capabilit...

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I am not able to save the sub flow after setting a variable with set sub flow output action ??

End of the flow I am setting a sub flow output value using the set sub flow output action. The moment I done this and tried to publish the error message its throwing is "com.glide.flow_design.action.model.flowdesignparameter.getname()" because "flowd...

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Improving efficiency with assignment assistance

Efficiency and precision in task assignment can significantly impact overall productivity. One of the key challenges dispatchers face is determining the most suitable agent for a specific work order task. This is where assignment assistance comes int...

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New Date! Central PA SNUG on 11/6

Hello SNUG Members! We’re excited to share that the Central PA SNUG has been rescheduled to Thursday, November 6th! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pee...

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Instance Hibernating

I have a dev instance and we would want to keep that instance alive forever - like prevent it from hibernating or taken away. I had written a lambda executable script in AWS Lambda that runs every 12 hrs where it creates a ticket each time and delete...

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Data Certification Dashboard

I have created and executed Data Managment policies in the CMDB workspace. I have the admin role however I'm unable to locate / access the Data Certificaiton Dashboard. Below is a link to the dashboard I am working to locate. Any help will be apprici...

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Access to event recording

How do I request access to the SPM event record for "SPM Resource Management Workspace: How to Set-Up &."?When I click on it, it is telling me access denied.

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Pivot Table Grouping

Our team's Platform Analytics admin would like to know what the allowed variable types are for the group by and additional group by field for pivot tables in the new Platform Analytics framework. He told me that you used to be able to group by more ...

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What

Rich text window not showing under "Rich Text Label" type variable in catalog item

Hello experts,I have created a variable with type "Rich Text Label", which is appearing under "Questions" as just "Rich text", no window available for typing the text.Any idea or input is greatly appreciated.Thank you.--abrouf

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How to Keep a Dev Instance from Hibernating Permanently?

I have a ServiceNow dev instance that I want to keep alive forever , without it going into hibernation. I even tried using an AWS Lambda script that runs every 12 hours to create and delete a ticket to simulate activity, but the instance still hibern...

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First post

Hi everyone, this is my first time posting a question here!

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Reporting on a specific flow step

We're starting to utilize the MS AD Spoke via flow actions, curious if we can report on it specifically. I'd like to be able to use a dashboard to display a count of how many times a specific action and flow occurred, as well as a success/failure cou...

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Resolved! Control Attestation vs Continuous Controls Monitoring

Hi,From the ServiceNow documentation, I see that control attestation is to just confirm that the control is in place.However, it seems to me at times that control attestations are made to perform the same functionality of continuous controls monito...

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Where to store authentication method for applications?

Where should the authentication method be stored in the CSDM? If someone asked you to store the authentication method for every system, where would you keep it? I could add a custom field to the business application or service instance table or I cou...

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