one email notification instead of different emails

[ServiceNow Use6]

Hi,

I have a requirement which is, Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.

In the filter, user "not any of" so teams receive these notification by default with the ability to opt out. This is what I have done until now. I took some help from someone for part of it. Question is how do I test the scenario? We use CSM. Also, how to make it opt out for the assignment groups. Kindly help.

Regards

Suman P.

(function executeRule(current, previous /*null when async*/) {


gs.eventQueue('case.assigned.merge.notify',current,current.assignment_group.toString(),
current.assignment_group.toString());
	

})(current, previous);

Regards

Suman P.

[Tanushree Maiti]

1. create event:  case.assigned.merge.notify  //created

2. create notification:  Run Merge notify event //created

3. Notification filter: 

   Navigate to System Notification > Email > Notification Filters.

•         table : customer case
• Create a new filter. Under Conditions, set: [User] [not any of] [group A, group B, group C]

4. Testing in non-prod:  Impersonate a user from a team not in the filter (should receive email) and a user from a group in the filter (should not receive email).

• Trigger the Notification: Manually assign a test case to a user within a group.
• Check sys_email.list Table (Email Logs):
  • Navigate to System Logs > Emails.
  • Filter by the Subject of your notification.
  • Verify that only one record exists, and the recipients list is correct.

[ServiceNow Use6]

Hi @Tanushree Maiti ,

We only use Notifications, we don't use Notification filters, please help me accordingly. Also, there are hundreds of groups in a company right

Regards

Suman P.