Microsoft XCC shows as “Microsoft” in Search Source but results display as “Web Crawler” – can this

SheljaS
Tera Contributor

We have configured Microsoft XCC (Microsoft External Connector) and added it as a Search Source, where it correctly appears as “Microsoft”.

However, when users perform a search, the individual search results still display the source as “Web Crawler”, instead of “Microsoft”.

Is there any supported way to:

  • Change or override the “Web Crawler” label shown in search results, or
  • Make the results display the Search Source name (Microsoft) instead?

Or is this inbuilt / system-defined behavior when using Microsoft XCC with Web Crawler, with no option to customize the result-level source name?

If this is expected behavior, are there any recommended workarounds (metadata, result templates, display fields, etc.) to make the source clearer to end users?

Any guidance or documentation references would be appreciated.

2 REPLIES 2

Tanushree Maiti
Giga Patron

Hi @SheljaS 

Refer this links and validate.

[External Search Source] - Add Microsoft Support Search Source - SP / Any Portal - By Reading HTML T...

External Search Connectors

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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SheljaS
Tera Contributor

This is not helpful