Set a noindex & nofollow rule on only our non-production instances

We are currently seeing public knowledge articles from our non-production instances being found by Google Search.As these public knowledge articles have been written as test articles we do not want them displayed in any internet search engine.The sug...

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ServiceNow Citizen Developer

I am a newbie and I am trying to learn by using Yokohama Citizen Developer learning portal. I am unable to download any exercise files (screenshot attached). All I get is a blank page. For example, when I tried to download the Todoproject.xlsx file f...

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REST API - Asynchronous Authentication OAuth

Hi Community,I am building a POC Inbound integration and I would like to use flow designer and action called REST API - Asynchronous.Can you help me on how I can do this but require OAuth 2.0 for authentication?Thanks

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Change Approval should be Automatic once Risk Assessment Completed

Hi, Present in change Request once we click on the Request Approval button then Approval are triggered. But we need this step to Automate. Once Request is created and Risk Assessment is Submitted then Approval should be Automatic without Clicking the...

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How to hide approve button based on role in service portal

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Not able to login my instance due to MFA

Hi Team, I am not able to login my PDI due to MFA.I have configured MFA in my old mobile which I lost hence not able to give MFA code while login to PDI. I need your help to setup MFA on my new mobile or please let me know how to disable MFA for my P...

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Zurich Release Webinar

When will the Zurich Product Release webinar be scheduled for customer to attend?

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Hyperlink should be visible for KB Article record unlike REQ, RITM under 'MY TASK' on esc portal

Hi, I have a requirement wherein, the approver of the knowledge article should be able to see the hyperlink for KB Record , under 'MY TASKS' on ESC PortalFor this,I have created a Task Configuration named 'KB' under 'Approvals' To-Do Configuration.It...

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End Chat vs Complete button on Interaction record on SOW

Hi All, I an looking for some information/documentation to understand the difference between End Chat vs Complete button on Interaction record on SOW. As per my understanding, both actions are closing the interaction record with status as 'Close Comp...

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Regarding the unassigned incident pick

Hi We have an incidents based workflow. Some users picked unassigned incidents before they appeared on the unassigned incident dashboard. Is this possible?

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Email script for populating Opened by value in notification

Hello TeamI have a requirement in my current project where I need to send an email notification after approvals rejected so that I have created one email notification the approval table. In the notification body, I want to display the name of the per...

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dot walking data not populating when exporting record to pdf

I am trying to export a task (form view) to PDF to print. when doing so, the dot walked fields are not populating data. 'requested for' data is blank, although I have access to the data and can see it just fine from the form view. this started occurr...

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How to auto-login after the password reset has been done by user?

In the External User-Self registration plugin. After when the user resets the password is redirecting to the home (or) login page and the user is not logged-in. How to auto login the user after when the user click "Reset Password" button.

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