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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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Auto-reminder and auto-close after 10 business days for pending approvals and On Hold tickets

Hi All,I have a requirement to implement a scheduled job in ServiceNow for both Incidents and Request Items (RITMs) with the following logic:Requirement:For records in:Pending ApprovalOn HoldThe system should:Send reminders during the 10 business day...

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Users not able to book in Walk Up Portal

We have recently enabled walkup portalWhile I ams able to book appointments, we are finding standard users are not able to and not finding a reason why I had a user test and they get the following error It doesn't seem to matter what date or time the...

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My PDI is offline after upgrading to Yokohama

Is there a possibility to fix the upgrade error to my PDI dev189201?

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Demo IDP is offline

Hello, My Dev IDP is offline - dev366463. I am tempted to release it and request a new one - but I would prefer not to loose its data. Is the instance recoverable? Shane

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Post Migration: Flagged Performance Analytics ACLs from Instance Scan

Hey Team, I'm hoping to get some insight from the group. Post our migration to Platform Analytics, we're seeing several Performance Analytics ACLs flagged in our instance scans. While I led the migration, I don't have the pre-migration context to kn...

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PDI dev213960 stuck Offline after refresh — unable to start instance

Can you please help bring the instance up . Here are the details Your instance ID: dev213960Current release: Zurichrefreshed the instance, but still shows OfflineIt's been offline for more than 4 hours I am getting 502 Bad GatewayScreenshot of the ...

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I would like to control the display order of Project Tasks in the related list on the Project form.

How can I control or set the sort order of Project Tasks related list on a Project form? Is there a way to define it based on a specific field?As it is from System UI --> Related Lists. Can we sort it using any field?

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How to migrate Nowassist Custom skill from one instance to another instance

I am trying to move a custom Now Assist generative AI skill from one instance to a target instance using standard Update Set. As in the skill there is an option to Add the skill to updatesetA batch update set is created with different scopesBecause ...

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Create the "Incidents by Priority" report using the Visualization Designer

Dear all,I'm stuck on the assessment simulator task 6: create a dashboard an add a visualization and could move forward 'cause I don't know how to create the "incidents by priority" report... Could someone please help me finalize this task? I’m unabl...

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How to differentiate Work Notes and Additional Comments visually in CSM Workspace without affecting

Hi Everyone,We have a requirement to visually differentiate Work Notes (e.g., yellow accent/line) and Additional Comments (e.g., dark/black accent/line) inside the CSM Configurable Workspace Activity Stream, similar to how they look in the Classic UI...

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Clean-up of Subscription [sn_actsub_subobject_stream] Table

I've recently run into some issues with subscription notifications (example - "A new version of KB####### has been published") not triggering properly. I have a case open already trying to find a root cause and have continued to dig on my own. This h...

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1 catalog item for 2 catalogs not visible on custom portal

Hi All,Anders Skovbjerg MVP 2026: My Community Power , @Ankur Bawiskar @Chris Doernbra1 I created new custom portal and Created a separate Catalog for new portal: Partner Catalog I want to hide catalog items on newly created Partner Portal and show o...

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List visualization type navigation on a platform analytics dashboard

When i open a record from a 'list' visualization (next experience dashboard), i don't see the up/down arrow to navigate to the next/previous record on the list. Record opened from a list on a Core UI dashboard Record opened from a list on Next Experi...

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Story [rm_story] table and the Team [eap_team] field Dictionary entry has an error out of the box

I want to limit the Team [eap_team] field on the Story [rm_story] table so that when a Story record is created from Strategic Planning Workspace the Team field is only populated with Enterprise Agile Teams from the team level (e.g., not the higher le...

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