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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 21 Jan, 2026 07:30 PM PST Event Details Online ServiceNow Exchange: Process Mining Office Hours Hosted by Lolita Honkpo 22 Jan, 2026 08:00 AM PST Event Details Online Knowledge 26ご紹介セッション Hosted by manarobot 22 Jan–23 Jan, 2026 10:00 PM PST Event Details Online ServiceNow Exchange: Security Operations Applications Office Hours Hosted by Lolita Honkpo 27 Jan, 2026 08:00 AM PST Event Details Online Live on ServiceNow: Security Operations Applications Office Hours Hosted by Lolita Honkpo 27 Jan, 2026 08:00 AM PST Event Details Online Tribal Nations - Webinar Series: Investing with Intention: Foundational Technology Hosted by Mayleen Fitzcha 27 Jan, 2026 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

AI Agents FAQ and Troubleshooting

AI Agents FAQ & Troubleshooting Last updated December, 2025, for Yokohama Patch 8, and Zurich Patch 4 *Safe harbor applies for forward-looking statements*   What’s an AI Agent at ServiceNow?  AI agents are autonomous systems that interact with thei...

  • Article

Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

  • Question

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

  • Question

How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

  • Question

Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

  • Question

Increase Agent Presence Timeout.

Hi Everyone,  Please guide on how to increase time out for agent presence .We are using advanced work assignment. Currently when agent workspace is closed and the agent is working outside of agent workspace on native platform , after 10 mits the agen...

  • Question
  • Advanced Work Assignment
  • Agent Workspace

Delta Exam Guide (Zurich Version)

Hi everyone! This article originally began in another post which was from the Orlando version, but has now grown in to this comprehensive article that has been viewed over 240,000 times AND has over 250 Helpful ratings! This article contains both a "...

  • Article

Resolved! Amount calculated on Expense line after time sheet is approved.

Hello Community,I’m reaching out for assistance regarding the amount generated on the Expense Line after timesheets are approved in the SPM module. By default, the amount is calculated using the fixed value of $50, which is defined in a system proper...

  • Question

How do I "un-stuck" my playbook in the designer?

I am new to Playbooks.  I created a simple Playbook with just decisions and User records.  It wasn't until I tried to use a "Wait for" that I ran into trouble.  On the UI tab, I could not select a view or fields.  On the Automation tab, I could selec...

  • Question

No of records archived per execution of an archival rule

Hi Servicenow enthusiast,Just a bit curious about what factors decide the number of records archived per hourly execution of a archival rule. The documentation says that the entire archival job is divided into 10 batches with each batch archiving 100...

  • Question

Unable to attend CAD Exam

I try to attend the exam ,Pearson executive said that please exit  because of video was not recording well but  after I try to  start exam with same access code but the platform still not opening and show that exam time line was ended  my exam time i...

  • Question

SAM Pro | How potential savings are calculated?

Hello, does anyone know by chance how the value of the "Potential Savings" field of the records of removal candidates is calculated?For example, I have this entitlementand my removal candidates mark this amount as potential savings  My client is aski...

  • Question

I cannot open concur

it says  Sorry, something went wrong. We encountered an error processing your request. If you continue to experience problems, please contact your Company Administrator or Help Desk.   Please provide the following id to support: 29d2b6db826...

  • Question
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