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Community activity

Yokohama Upgrade

Hello All, After cloning and upgrading my instance in Yokohama, I can no longer see the Client Script and Server Script sections in the Widget Editor but it is visible in Default view. See below both screenshot attached. Thank You!!

  • Question

CSM

I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?

  • Question

how to use soap step in flow designer correctly

Hi Friends,I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.What I’m trying to doUse Flow Designer → SOAP stepCall incident.do SOAP API (get operation)Then call problem.do SOA...

  • Question

From Learner to Certified: My CSA Journey

Hi all,I recently cleared the CSA exam, and I wanted to share a few things that genuinely helped me during preparation.1. Spend time learning through ServiceNow UniversityGoing through the courses and doing the labs regularly helped me build a proper...

  • Question

Content item is not directly redirecting from portal.

Hello,  Currently if any user search for any content item in portal from main page search Bar it showing item name, once click on that item it's not taking to URL instead it is taking to another page like catalog item and there it is showing link to ...

  • Question

How to create the scripted rest api for requested item with attachment

Hello everyone,  Could you please help me to know how to create Scripted rest api  where I want to create  requested item through it  of particular catalog and  want to add an attachment while creating the request through the rest api  kindly share m...

  • Question

email template in Service Operation Workspace

I created an email template for Incident in Global scope, but I’m unable to find it in SOW. There are no role restrictions. Is there something specific we need to configure for email templates to be visible in Workspace?

  • Question

Resolved! Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

  • Question

Tree Picker on Workspace

Hello, there! I have been messing around the workspace feature as we will probably use it on our current project. The only problem I've found so far is that we use an field that has the tree_picker attribute. On the Legacy Workspace (aka Agent Worksp...

  • Question
  • Now Experience UI Framework
  • User Interface (UI)
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