ServiceNow Community

[UI Builder] How to use multiple filters in PA dashboard?

Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...

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MFA Passkey Disabled

Is there any way to disable only passkeys in MFA?

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UI Builder - Lookup a single record Data Resource

Hi, I am encountering an issue with the 'Lookup a single record' data resource. I am using a data binding for the 'Record' parameter from a client state parameter. Issue I am seeing is that if that client state parameter is empty, a refresh on the ...

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How can we automate Trigger flow for two cabs on servicenow

Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...

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Key to successful cloning of instances with SSO?

Hi everyone,I need your advice, as I struggle with cloning Full PROD over SSO/MFA enabled TEST instance for my customer. I've read a lot of materials, KB articles and official documentation, but it still does not manage to retain multi-factor authent...

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Edit fields on a closed incident - advices and best practices ?

Hello,In our organization, when an incident is resolved, it will automatically move to "Closed" after 10 days.One of the requests we've received is to be able to modify certain fields once the incident is closed, as it may have been incorrectly class...

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Agent is not receiving virtual agent chat in the inbox, even when agent is Available

We have a new Agent, and that agent is not receiving the open live chats in the inbox.even when the agent status is available, what could be the reasonwe are facing issue only with this particular agent

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Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

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Identify recent users who got admin role assigned, check for a vaild RITM against it

I have a requirement to identify user who recently got admin role assigned and check if there is a valid ritm against it. I am able to fetch users who got Admin role assigned recently, then in the recent ritm's i have to check for a valid ritm wher...

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Integrate CUIC in Incident module

Hi Team, I would like to check if Cisco (CUIC) can be integrate with ServiceNow. My helpdesk team having issue to to raise an incident if there is a call coming into CUIC and there is no user information. We would like to auto generate an incident wh...

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Creating a flow in Flow Designer with field values and tasks

Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...

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Employee Center footer

In employee center footer, how to make logo,org content and copyright to appear at centre as the links present next to that is modified(made active false)

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SOW Compose Email - text / drafts unexpectedly replaced over-written

I received a report of an unexpected behaviour with the compose email within the service operations workspace. The IT person has reported that the mini email client has unexpectedly replaced/overwritten the email text that was being typed with either...

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Need to change the template of PIR on Major Incident Management SOW

Hi Team, When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to b...

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How to hide cards in Scope and Impact section of Change overview Tab

Hi,In Service Operations workspace, I am trying to hide some cards from the Scope and Impact section in Overview tab of a change record. I checked UI builder pages as well. But since ui builder is fairly new for me, I could not found how those ca...

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