Identify recent users who got admin role assigned, check for a vaild RITM against it

[Ankita9793]

I have a requirement to identify user who recently got admin role assigned and check if there is a valid ritm against it.

I am able to fetch users who  got Admin role assigned recently, then in the recent ritm's i have to check for a valid ritm where catalog item is XYZ, ritm.variable.beneficary/ requested for is the identified users/admin user(this is where i'm facing issue'.  

var arr = [];

var arr2 = [];

var urole = new GlideRecord('sys_user_has_role');

urole.addEncodedQuery('role=2831a114c611228501d4ea6c309d626d^sys_created_onONYesterday@javascript:gs.beginningOfYesterday()@javascript:gs.endOfYesterday()'); //role is admin and created on yesterday

urole.query();

while (urole.next()) {

    arr.push(urole.user + '');

    var validRITM = new GlideRecord('sc_req_item');

    //validRITM.addQuery('cat_item', 'Service Now Access Request');

    //validRITM.addQuery('sys_created_on', '>=', gs.daysAgo(6));

    validRITM.addEncodedQuery('cat_item.nameSTARTSWITHService Now Access Request^sys_created_onONThis month@javascript:gs.beginningOfThisMonth()@javascript:gs.endOfThisMonth()^variables.fab0fc6fdbeea41095f249803996192b=admin^variables.0f00742fdbeea41095f2498039961924=New access^approval=approved'); //ritm created in this month, catalog item variables is'New Access'

    validRITM.query();

    while (validRITM.next()) {

        arr2.push(validRITM.number);

        var requestedFor = validRITM.variables.u_beneficiary;

    }

   gs.print('Admin user requestedFor' +requestedFor);

}

 TIA!!

[GlideFather]

Hi @Ankita9793,

you are able to locate the recently added admins, and for the RITMs - you get any error or what's the question?

How do you test it?

[palanikumar]

Hi @Ankita9793 

Can you tell me what is the output do you see?

I see 2 issues and 1 question in your script:

 1) arr2.push(validRITM.number) - Since validRITM is object it will change for each iteration, and you will see a blank value for each entries. It should be replaced with arr2.push(validRITM.number.toString())

2) gs.print('Admin user requestedFor' +requestedFor); - Variable requestedFor is declared inside the while loop. So this will not work. 

3) var requestedFor = validRITM.variables.u_beneficiary - Is variable name prefixed with u_? Just a question. Correct it if it is different

Try this updated code:

var arr = [];
var arr2 = [];
var urole = new GlideRecord('sys_user_has_role');
urole.addEncodedQuery('role=2831a114c611228501d4ea6c309d626d^sys_created_onONYesterday@javascript:gs.beginningOfYesterday()@javascript:gs.endOfYesterday()'); //role is admin and created on yesterday
urole.query();
while (urole.next()) {
    arr.push(urole.user + '');

    var validRITM = new GlideRecord('sc_req_item');
    //validRITM.addQuery('cat_item', 'Service Now Access Request');
    //validRITM.addQuery('sys_created_on', '>=', gs.daysAgo(6));
    validRITM.addEncodedQuery('cat_item.nameSTARTSWITHService Now Access Request^sys_created_onONThis month@javascript:gs.beginningOfThisMonth()@javascript:gs.endOfThisMonth()^variables.fab0fc6fdbeea41095f249803996192b=admin^variables.0f00742fdbeea41095f2498039961924=New access^approval=approved'); //ritm created in this month, catalog item variables is'New Access'
    validRITM.query();
    while (validRITM.next()) {
        arr2.push(validRITM.number.toString()); // .toString() added
        var requestedFor = validRITM.variables.u_beneficiary.toString(); // Since this is variable I'm not sure whether this variable is prefixed by u_
        gs.print('Admin user requestedFor' + requestedFor); // Moved this inside the while loop
    }
}

[Community Alums]

Hi @Ankita9793 ,

Assuming that variables.fab0fc6fdbeea41095f249803996192b corresponds to the beneficiary variable in your catalog item, you can modify your script as follows:

var validRITM = new GlideRecord('sc_req_item');
    //validRITM.addQuery('cat_item', 'Service Now Access Request');
    //validRITM.addQuery('sys_created_on', '>=', gs.daysAgo(6));
    validRITM.addEncodedQuery('cat_item.nameSTARTSWITHService Now Access Request^sys_created_onONThis month@javascript:gs.beginningOfThisMonth()@javascript:gs.endOfThisMonth()^variables.fab0... + urole.user + '^variables.0f00742fdbeea41095f2498039961924=New access^approval=approved'); //ritm created in this month, catalog item variables is'New Access'
    validRITM.query();
    while (validRITM.next()) {
        arr2.push(validRITM.number);
        var requestedFor = validRITM.variables["dc773765831072104a38b8a6feaad36f"].name;
}
gs.print('Admin user requestedFor: ' +requestedFor);

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.