[UI Builder] How to use multiple filters in PA dashboard?

Fernanda Maia F · ‎10-01-2025

Hello, everyone!

I'm trying to create a dashboard with filters by UI Builder following the documentation.

With one filter it works fine.

But when I add the second filter, the other one is lost and displays "(unavailable option)".

Wich configuration am I missing?

Rachel49 · ‎11-19-2025

Hi I finally got a solution from ServiceNow that worked for me. When I was creating new Filters, I was duplicating them to quickly make more components. ServiceNow said that this duplicated the filter unique IDs as well for some reason. I tried making the filters individually (from scratch) and now it works as expected.

View solution in original post

Rafael Batistot · ‎10-01-2025

Hi @Fernanda Maia F

This might help you

https://developer.servicenow.com/dev.do#!/reference/next-experience/vancouver/now-components/sn-comp...

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Fernanda Maia F · ‎10-01-2025

Hi, @Rafael Batistot

Yes, I have seen this documentation and this other one:

https://www.servicenow.com/docs/pt-BR/bundle/zurich-now-intelligence/page/use/dashboards/task/config...

It works fine for one filter, but when I add more filters occurs the issue shown in the images attached.

Rafael Batistot · ‎10-02-2025

@Fernanda Maia F

Kindly share how you setup yours parameters for both filters?

If this response was helpful, please mark it as Helpful and, if applicable, as Correct, this helps other users find accurate and useful information more easily.

Fernanda Maia F · ‎10-02-2025