ServiceNow Community

Resolved! Licensing Clarification – CSM Portal-Only Customers (B2B Model)

Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

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Architect

Dropdown options required in portal

Hi Team, We have added popup free text field message in portal - and now we need dropdown field with 3 options instead of free text field. How to acheive it ? Thanks,Sai

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No longer able to add fields from extended child tables to List Visualizations?

Hi everyone,Not sure if this is a change in Zurich that I missed, but I am noticing that I am no longer able to add fields from child tables to List Visualizations? Is this the case or am I maybe missing something? I am still able to add these as col...

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Resolved! Best practice for a dynamic progress tracker (chevrons) on a record form (Classic UI)?

I’m trying to replace a set of static chevrons on a record form with a dynamic progress tracker in the classic form UI (not Workspace).What I needA visual, chevron‑style progress indicator rendered directly on the record form.Each step should show on...

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classic
formatter

How to change the logo of servicenow?

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Resolved! Multiple approvals reset in Flow Designer

I took my first shot at creating a Flow for a new Service Catalog item. The flow works correctly for the most part, however, we have 3 levels of approvals which need to be met in order to generate the final catalog task. The first approval to the man...

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Flow Designer
Service Catalog

Issue on flow desinger approvals

I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...

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Ideas, Ideas, Ideas, Oh My!

In my early ServiceNow days, before the releases were named for cities and there were no limits on custom tables, there was a running joke about who’s code would show up in the next release. I’m not saying that SN lifted code from customer instances...

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Case and Knowledge Management
Human Resources Service Delivery

Should ServiceNow discourage sending full catalog variable details in email notifications?

Hi Community, I’d like to start a discussion around email notification design and platform adoption strategy.Currently, ServiceNow allows notifications to include all catalog variables directly in email (for example using ${variables}). While this is...

Question

Publisher Part Number for Acrobat Pro DC VIP LGA license

Hello, We are just getting started testing the SAMP system. I know we can make a custom PPN in cases where there are no "publisher part numbers", however, being that Acrobat Pro DC if often used, we are wondering if anyone knows what the publisher p...

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Acrobat
New PPN's
Test Management

Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

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Client Script FX Currency calculations

I have this client script using FX Currency Fields: var unit_price = g_form.getValue('unit_price'); g_form.addErrorMessage('FX ' + unit_price); var currencyCode = unit_price.split(';')[0]; var unitCost = parseFloat(unit_price.split(';')...

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Over-Automation in ServiceNow – A Lesson I Learned in a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I realized something interesting — just because we can automate something doesn’t always mean we should. In one scenario, I added multiple layers of autom...

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How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

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How to validate Reconciliation Engine configuration

Hello friends, We have multiple sources of data pouring in hardware & its children CIs. Against each source we have configured the Reconciliation definition each with its own or sometimes at the same level of priority. Now, we would like to validate...

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