ServiceNow Community

How can you download ODBC drivers without a support contract or organizational access?

I’m currently unable to download the ODBC drivers because the portal requires a Now Support ID to proceed. At the moment, I am not associated with any organization and therefore do not have a Now Support ID.Could you please advise on how an individua...

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De duplication task is not creaed for same serial number

Hi Everyone,I am currently facing an issue with CMDB duplicate detection for the cmdb_ci_computer table and would appreciate your guidance.Identification Rule is configured as follows:Priority 1 → serial_numberPriority 2 → nameTwo CIs exist with the ...

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Cloned Now Assist “Resolution Notes Generation” Skill Using OOB Skill Config Instead of Cloned one

Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...

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How to Import vCard Contacts to iCloud Securely?

Hi everyone, I have a vCard file with my contacts and want to upload it to my iCloud account so they sync across my Apple devices. What are the correct steps to do this properly?

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ServiceNow Platform Implementation (Yokohama) Course - SNPI - LDAP User Import - Failed

Dear Community, I have undertaking On-demand Course ServiceNow Platform Implementation (Yokohama). Pretty new to ServiceNow, have completed CSA recently. Got stuck at one of the lab-SNPI - LDAP User Import - Failed. Wondering if any body can help/adv...

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Is there a way to view OFT files as a web page?

Yes, there is a way to view OFT files as a web page. Since OFT files are Outlook templates, they cannot be opened in a browser directly. However, it is possible to convert them into web-friendly formats, such as HTML or MHTML, and then open them in a...

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How to find a common assignment group for a given list of users?

Let's say I have a list of 3000 users with me.Each user is part of multiple assignment groups.how to find a common assignment that contains maximum number of users from the given list.

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UI builder questions

Hi Team,May i know the difference between Workspace App Shell and Portal App shell. And how we are using those in the instance. I know that Workspace App Shell UI we are using in the workspace but portal how? could anyone clarify on this please! Is t...

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Issue with Zurich Version

Below onChange Client script is working in yokohoma but not in zurich, can someone please help me to understand on what is the issue? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; va...

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Jira custom fields not populated in Servicenow flow actions

Hello team, we are trying to interate between Jira to SN [ Inbound] - we have created few custom fields in Jira , but we canot find the custom fields in Servicenow flow designer action item [ for example in lookup record] , we are using Jira spoke. d...

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The instance was recycled, but I logged in and used it just yesterday.

The instance disappeared.

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How to Display the Same Record in Two Different Form Views on Separate Tabs

I’m working in a Workspace where the default Incident "Details" tab shows the incident record using a Default form view. I added a second tab to the same MSI page to host a postmortem review, and I want this new tab to show the same incident record, ...

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UI Builder : Next Experience

Playbook tab not appearing in HR Workspace

Pretty sure this has been asked before, and I apologize. I created a simple playbook for HR which should trigger OK. But the tab is not appearing on workspace when the conditions are met. I'm sure that it's a problem with the view / related list. If...

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Playbook Experience
Process Automation Designer

Resolved! How to Send Email Notifications to All Users in Watch List Using Business Rule.

Hi Community,I am working on a requirement where I need to send email notifications to all users present in the Watch List field of a record (e.g., Incident, Case, or any custom table) using Business Rules, Events, Notifications, and Email Scripts.Re...

Question

Unable to import XML

I'm taking the CIS-ITSM Now Learning course. I'm facing issues with uploading an XML onto my instance. I'm receiving an error that the uploaded file type conflicts with organizational policy. Any suggestion on how I can resolve this issue so I can co...

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