How to track which business rules have been triggered for a specific table

[ChrisGetint]

Hello team,

I'm integrating my DPI to Jira through a third-party integration tool, connecting both workspaces via REST.

I'm working on some documentation that highlights how users can troubleshoot sync fails because of BRs that have triggered and reverted changes and/or possibly blocked the requests completely.

I created some dummy BRs to test this, so I know which specific BRs are blocking the requests or reverting the changes.

However, I haven't been able to use a suitable method to track these BRs that have been triggered, trying script tracer doesn't output anything, as well as Debug Busines Rules (Details). The tabs are just empty and won't register anything after the BR has been triggered.

Can anyone help me understand a suitable way to identify which BRs have been triggered on a specific table?

Thanks!

[Tanushree Maiti]

Hi @ChrisGetint 

Options could be : Checking system log, Using Script tracer, Or enabling debug business rule.

Check these two post. You will get your required details:

Solved: How to tell which business rule is being applied - ServiceNow Community

Solved: How can I track down what Business Rule has been t... - ServiceNow Community

[ChrisGetint]

Hi @Tanushree Maiti 

Thanks for the insights, but as I mentioned, as the changes are being made via REST ServiceNow doesn't register any transactions, therefore Script Tracer or Debug Business Rules (Details) doesn't display anything.

Have any other ideas?

[Tanushree Maiti]

Hi @ChrisGetint 

You just type Business rule in navigation.  In the business Rule list view, you can see table column. Search by your table.

You will get result which BR got triggered for that table .

e.g