Hello everyone,I am looking to update only the header bar color of our ServiceNow instance. Since the recent releases (Zurich), the recommended approach is to use the Theme Builder. However, when attempting to change the header color using this tool,...
HelloWe are using a custom email address via the SMTP protocol. Everything is correctly configured and has been successfully tested. The outbound traffic is routed through the custom email address without any issues. However, we would also like to co...
We are facing an issue while implementing an email-based data ingestion use case in ServiceNow Dev instance.The requirement is to:Receive email with CSV attachmentProcess attachment via Inbound Email ActionLoad data into Import Set tableTrigger Trans...
I have been troubleshooting an issue with one of our email accounts, and would like to reach out for any insights you may have. After authorizing this mailbox on June 9th, no cases were created at that time. However, on June 11th morning the system b...
Hello team,I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.Why is the module hidden, and how can I unhide it?
We are trying to track edits made to our Knowledge Articles and I cannot find the criteria what KBA changes impact the following fields: Last Modified On Revised By Is there a list anywhere that specifies this information or does anyone know what th...
Hi Everyone,Is there a way to clone only the metadata, not the entire data, from production? Exclusion/Preserve helps to achieve this, but sometimes there is a possibility of missing a reference tables which could bring the data from prod. Thanks!
Hi there. I am trying to create a blackout calendar in Data Visualizations but I'm not having much luck and I could use some help. Here is the configuration for the Data Visualization: I created this Blackout Schedule (cmn_schedule_blackout): ...
Hi everyone, i dont know why but it does'nt show the name field here. it should be there, right ?
Hello everyone, I wanted to translate my workspace title but no luck, does anyone have a recommendation?
<p>why the task in the welcome to servicenow is not validating even though the task is perfectly done.</p>
Hi community, I ran into a question regarding the custom table usage.In the subscription management, I can only find the unmapped custom table. I am aware of use the sys_db_object table to search for the table starting with u_ and x_. but is there a ...
Hello, I need to mark two fields serial number and IP Address NON MANDATORY for class = cmdb_ci_db_mssql_instance however when i go to Dictionary -> it asks to make that in cmdb table where it is mandatory. I want only in cmdb_ci_db_mssql_instance ta...
Hi everyone,Can anyone help me with this? I searched the ServiceNow Store for the Best Practice Engine, but I’m unable to find the plugin.Could someone please confirm whether it’s available in the Store or if it’s enabled through a different way?Than...
Hi everyone,Can anyone help me with this? I searched the ServiceNow Store for the Best Practice Engine, but I’m unable to find the plugin.Could someone please confirm whether it’s available in the Store or if it’s enabled through a different way?Than...