We have configured Search Config for two of our custom tables. While we search the data for one in CSM Workspace Search scope on the homepage; the result returned is accurate and on click on link the record opens. While for the second table, the resu...
Hello,I am investigating an issue where an external user is unable to receive the password reset email from a ServiceNow portal.The user is attempting to reset their password using the "Forgot Password" option, but no password reset email is received...
I am wondering if anyone has figured out to a way to not give away the PDI instance due to inactivity. I will be on vacation for couple of weeks and need to find a way to secure my PDI and not lose it.
Instead of instancename@service-now.com can we change the from address basis on the customer we are replying to?
Hello We plan to use "TestManagement2.0". When execute the test a new window is open, which allows:- add comment & attachment - when test-step failed- add comment & attachment - then test-stop is blocked Is there any way to configure this window to...
Hello everyone,I would like to restrict users from changing the view in the RITM and sc_task tables. Specifically, if a user has the "xyz" role, the view should always remain as "demo view," and they should not be able to switch to any other view. I ...
Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...
Hello All!!I have a requirement saying that in one instance all the configurations related to one module (eg: ITSM) is done. In another instance there is no module related data like plugins and all. So, I need to migrate between these instances. How ...
How do I get creation of a record in my custom table get captured in the update set?is there any configuration for that?
Hello I'm preparing the cloning. I recognized, when I in a new created "clone_profile" form, I can switch between 2 views:clone_profileDefault view"clone_profile" View - shows under "Exclusions" & "Preservers" and "Cleanup scripts" entries of:my n...
I would like to remove the Export to PDF from the reports. I tried the following from the Community articles but still not working. Any help would be greatly appreciated. 1. Changed the System property to false glide.pdf_export_from_form_list.show_r...
I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommen...
When using Global Search, I need to configure which fields appear in the search results for the Request Item (sc_req_item) table. I’m looking to add additional fields to the search result output. Could someone please help with the configuration on th...
When looking at a tab on a form, there is an asterisk indicator showing that there is a required field on that tab. Our customer wants to know if we can apply the same principle to the Related Lists tabs below, so they can have an indicator of requir...
I have a requirement to show the data, which we get in the generic/global search bar to be populating based on the created date. AI search feasibilities is updated in our system. Can someone please help on how to achieve this request.Thank you,Roshin...
