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Where to find this to disable OOB approval comments?

Asher Othman
Tera Contributor

Approval is triggered from the OOB 'Ask for Approval' flow designer action but not sure where. We suspect its coming from a script include? still unsure nevertheless.

 

image below for more info, (group name and user name redacted for privacy hence the blank space):

AsherOthman_0-1777445680952.png

 

thanks yall

 

3 REPLIES 3

Mark Manders
Giga Patron

What did you already check? You can run a 'script contains string' on the script include table. But my guess would be the 'ApprovalCommentsUtil' script include. Just because it adds comments to the approvals.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Shruti
Giga Sage

Hi

Check Business rules Approval Events (Task) and Approval Events (Non-Task) 

Check if "com.glide.hub.flow.approval.history_comment" system property exists, if not create a new property and set it false

Ankur Bawiskar
Tera Patron

@Asher Othman 

check approach shared by @Mark Manders & @Shruti  

Do let us know the feedback

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader