Agent Chat Availability - Agents still available after closing the browser

[PabloL]

Hey all!

I'm working to implement Agent Chat for my client and I've noticed while testing that the Service Desk user I'm using will stay as "Available" in their Presence Status even hours / days after I closed that browser with that session. I confirmed that in the Advanced Work Assignment > Agent Presence & Capacity Module.

Is there a way to make it so that an Agent's Presence State goes back to Offline if they close their browser? Even better if it can be 30 minutes after the browser is closed.

Thank you!

[GlideFather]

Hi @PabloL and has the user mark their status us Offline before closing the browser?

ServiceNow works in sessions, meaning that if you execute a background script or activate a plugin, when you close the browser or even turn off the laptop it still happening in the background..

So perhaps you can focus on earlier log out, there are properties setting how many minutes the user remains logged in before auto logout.