Hey everyone! I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace. Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.H...

Hey all! I'm working to implement Agent Chat for my client and I've noticed while testing that the Service Desk user I'm using will stay as "Available" in their Presence Status even hours / days after I closed that browser with that session. I confir...

I have a UI Action that runs in the Interaction Form from the Service Operations Workspace which will open the Record Page for the sc_cat_item table:function onClick() { var result = g_form.submit('sysverb_ws_save'); if (!result) { // failed form s...

Currently working on configuring Agent Chat in the Service Operations Workspace. I've been asked to configure the fields shown in this card view to the right of the workspace to show information like Locked Out or Last Login Time. Where do I configur...

Hello SNOW community, I have an issue where messages that I display in a custom widget using spUtil.addInfoMessage() sometimes don't clear out automatically, but sometimes they do. I'm looking for a way to force the messages that I displayed to go aw...