Agent Chat

VARUN37
Tera Expert

‎08-28-2024 01:45 AM

I have configured everything as per the ServiceNow document. 

 

1) Made changes to the service channel

2) created queues

3) created assignment group - and roles have been given to the group tagged.

4) Works perfectly fine with the PDI, but not in the client instance. 

 

Any thoughts would be appreciated! 

0 Helpfuls
  • 558 Views
1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

‎09-15-2024 10:52 PM

@VARUN37  Could please share the screenshots or any error message? Also, please share how you are initiating the flow?

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
0 Helpfuls