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11-28-2023 08:55 PM
Hey Community,
While interacting with end users via agent chat the agents name is not appearing it just says agent. How can I enable agents name to appear dynamically while interacting with users.
Thanks
Solved! Go to Solution.
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11-28-2023 09:06 PM
Hi @SnowUserDev ,
Please check in this table sys_cs_live_agent_setup.LIST. U need to enable the checkbox Show Agent Names & Avatars
Thanks,
Danish
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11-28-2023 09:06 PM
Hi @SnowUserDev ,
Please check in this table sys_cs_live_agent_setup.LIST. U need to enable the checkbox Show Agent Names & Avatars
Thanks,
Danish
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11-28-2023 09:21 PM