Agent Name is not appearing in Agent Chat

SnowUserDev
Tera Contributor

Hey Community,

 

While interacting with end users via agent chat the agents name is not appearing it just says agent. How can I enable agents name to appear dynamically while interacting with users.

 

Thanks

1 ACCEPTED SOLUTION

Danish Bhairag2
Tera Sage
Tera Sage

Hi @SnowUserDev ,

 

Please check in this table sys_cs_live_agent_setup.LIST. U need to enable the checkbox Show Agent Names & Avatars

 

DanishBhairag2_0-1701234299730.png

 

Thanks,

Danish

 

View solution in original post

2 REPLIES 2

Danish Bhairag2
Tera Sage
Tera Sage

Hi @SnowUserDev ,

 

Please check in this table sys_cs_live_agent_setup.LIST. U need to enable the checkbox Show Agent Names & Avatars

 

DanishBhairag2_0-1701234299730.png

 

Thanks,

Danish

 

@Danish Bhairag2 ,

 

Thanks again. It worked perfectly.