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Extend wait time of chats for a particular agent

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SnowUserDev
Tera Contributor

‎11-26-2023 04:52 AM

How to increase wait of chats for a particular agent in service now?

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Danish Bhairag2
Tera Sage

‎11-26-2023 07:19 AM

Hi @SnowUserDev ,

 

Specifically for an agent we cannot increase the wait time for chat but wait times are configured for a queue. If you open a queue u will find that option of Max wait time.

 

Thanks,

Danish

 

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Danish Bhairag2
Tera Sage

‎11-26-2023 07:19 AM

Hi @SnowUserDev ,

 

Specifically for an agent we cannot increase the wait time for chat but wait times are configured for a queue. If you open a queue u will find that option of Max wait time.

 

Thanks,

Danish