Agent Workspace issues: Search record and Open record icons, and reference field with dependent fiel

Suzanne H
Giga Guru

I have encountered a few issues in Agent Workspace for HR Case Management on Create a New Case form. 

yourinstance.service-now.com/now/hr/agent/case-creation-page/-1_uid_

1. Reference field with a dependent field does not work, although it works in the default view

2. Search for record icon in a field does nothing

3. Open record icon in a field does nothing

Has anyone else experienced these issues and have any solutions?

 

SuzanneH_0-1701298286037.png

SuzanneH_0-1701300664150.png

 

2 REPLIES 2

Caley
Tera Contributor

I have this too, did you manage to resolve the issue on your side?

 

Many thanks

ssellmeyer
Tera Guru

I have this too, did you manage to resolve the issue on your side?