I’m working with one of my customers on dynamic translations and they have a few requirements to customize the functionality around when to translate and when not to translate (they want this to be dependent on language skills of the agent rather than the UI language)
I’m trying to check how I can configure/customize this and I have 2 main issues:
- I can’t find where the agent chat component is used within the workspace. And since I’m not seeing the component anywhere, I can’t see it’s config, events, data sources etc.. I was trying to find this both within service operations workspace and within CSM configurable workspace. If you can help me understand how to “find” the component within the workspace – it would be some kind of a starting point for me
- It looks like the whole agent chat functionality is packaged into a single component called agent chat. Since I’m not sure if I can just change the configuration outside of the component (goes back to the first point here) I’m wondering if there is anyway for me to customize the component itself.
My guess is that there is nothing I can do to touch and change the OOTB component. But then my question is if I can copy/clone it, then make the changes I need and load it through the CLI as a new component and replace it in the workspace with the OOTB one?
