AWA is not assigning agent to incident??

[Community Alums]

I have configured AWA as per mentioned and I made service channel available in presence state even but after raising the incident it's not assigning the person even after checking with group person making him available from workspace??

No clue about what went wrong? your help is much appreciated. Thank You 

[Danish Bhairag2]

Hi @Community Alums ,

Could u please check n confirm whether the work item is getting generated for that record in awa_work_item table

Thanks,

Danish

[Community Alums]

No, I didn't find any record over there! its been empty !!

[Danish Bhairag2]

Hi @Community Alums ,

Possible to share the snip of ur chat setup page please. Hope u have marked Agent workspace over there for ITSM fulfiller UI field.

Thanks,

Danish

[Community Alums]

I am not getting any chat setup and I was in Washington release.